Patient Experience & Administrative Coordinator Arancia Physical Therapy is a growing specialty physical therapy practice in Cranston, RI, and we're looking for a warm, highly organized, proactive person to join our team. This is not a traditional medical front desk position. We are looking for someone who enjoys connecting with people, keeping things moving behind the scenes, and taking ownership of the patient experience from the very first inquiry. A major part of this role is communicating with prospective patients. You'll respond to new leads, follow up consistently, answer questions, build relationships, and help people take the next step toward scheduling a Discovery Visit with our team. You'll also help keep the day-to-day operations of the clinic organized and support select marketing initiatives as we continue to grow. What You'll Own Responding quickly and warmly to new patient inquiries Following up with leads by phone, text, and email Nurturing prospective patients who are not ready to book immediately Scheduling and confirming Discovery Visits and appointments Keeping our lead pipeline organized and making sure no inquiry falls through the cracks Providing an exceptional experience from a patient's first interaction with Arancia Supporting patient retention, reactivation, and community outreach Assisting with administrative systems and daily clinic operations Helping with select marketing projects, social media, email communication, and events Identifying opportunities to improve systems instead of waiting to be told what needs attention You'll Be a Great Fit If You Are naturally warm and confident on the phone, extremely organized, comfortable following up multiple times, and genuinely enjoy helping people make decisions. You notice details, follow through, communicate clearly, and take ownership of outcomes. You are comfortable working independently in a small business where priorities can shift and everyone contributes to creating an exceptional patient experience. Experience in healthcare, hospitality, sales, customer service, administrative support, or relationship-based businesses is a plus. Marketing or social media experience is helpful, but strong communication, organization, follow-through, and people skills are more important to us. About Arancia Arancia Physical Therapy is a private specialty practice focused on pelvic health, chronic pain, pregnancy and postpartum care, and whole-body treatment. Our patients often come to us after months or years of searching for answers. Because of that, the experience they have with our team matters from the first phone call. We value exceptional care, continued learning, personal connection, initiative, and doing things differently from the traditional healthcare model.

Position:

Full Time Location:

Cranston, RI Schedule:

Monday -

Friday Compensation:

22-25 To apply, please send your resume along with a short note telling us why this role and Arancia caught your attention.

Pay:

$22.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount Health insurance Paid time off Professional development assistance Referral program

Work Location:

In person