Medical Practice Manager - Urgent Care Berkley urgent care / Express urgent care Redford - 3.4 Berkley, MI Job Details Full-time $65,000 - $90,000 a year 8 hours ago Qualifications Customer service Employee relationship building Administrative experience Bachelor's degree Data entry Business Administration Data collection

Full Job Description Job Title:

Medical Practice Office Manager - Urgent Care Berkley Urgent Care is Oakland County's premier walk-in urgent care medical center dedicated to providing quality, affordable care with minimal wait times. We are currently hiring for our Office Manager position to join our team!

Essential Duties and Responsibilities:

• Supervise staff (plans, assigns, monitors and manages the work of others) and oversee daily office operation.
• Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing and cash posting.
• May review performance and evaluate results achieved by subordinates. May ensure that performance is constantly meeting expectations and standards.
• May coach and mentor subordinates.
• May review and approve time worked and requests for time off.
• Manages the overall operations of the assigned functional area(s) to ensure that services and quality standards are maintained.
• Special projects- including invoicing/billing, reviewing and auditing files, assisting with bids or proposals as needed, scheduling and planning meetings, ordering supplies and contacting maintenance or repair professionals for equipment as needed.
• Complete all necessary reports in a timely fashion as required by funding sources and/or monitor and review reporting done by direct reports.
• Monitor budget.
• Gathers Clinic billing information by reviewing consumer records and checking for completeness.
• Resolves disputed claims by gathering, verifying, and providing additional information; following-up on claims.
• Resolves discrepancies by examining and evaluating data; selecting corrective steps.
• Prepares monthly reports of Medicaid/Insurance/billing by summarizing billings, adjustments, and revenues received.
• Updates job knowledge by participating in educational opportunities; reading professional publications; keeping current on Medicaid/Insurance billing and reimbursement procedures.
• Serves and protects the organization's community by adhering to professional standards, organization policies and procedures, federal, state, local and funding source requirements.
• Interprets, applies and recommends changes to policies and procedures of assigned functional unit. Attend and participate in all meetings (including management meetings) related to assigned functional unit and/or projects.
• Generates daily, weekly and monthly reports regarding Urgent Care Performance.
• Advocates on behalf of client when providing necessary referrals and contacts with other departments/agencies/companies.
• May be responsible for ensuring licensing and credentialing standards are met and maintained.
• Operates standard office equipment and uses required software applications.
• Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities:

• Intermediate to advanced concepts, principles and practices of office management and billing.
• Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received.
• Promote excellent customer service.
• Develop, implement and maintain office policies and procedures.
• Accurately take messages and convey information to the recipient.
• Transfer messages to physicians and clinical staff when medically indicated.
• Partner with other functional areas to accomplish objectives.
• Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.
• Interpret and apply policies and identify and recommend changes as appropriate.
• Organize and prioritize multiple tasks and meet deadlines.
• Communicate effectively, both orally and in writing.
• Establish and maintain effective working relationships at all levels of the organization and within the communities served.
• Maintain confidentiality of agency; protect patient confidentiality per policies and procedures.

Educational/Previous Experience Requirements:

Minimum Degree Required:

Bachelor's Degree in Health Administration, Business Administration or related field. ~and~

• At least four years office administration and billing experience is a must.

Any equivalent combination of experience, education, and/or training.

Job Type:

Full-time Pay:

$65,000.00 - $90,000.00 per year

Work Location:

In person