JOB SUMMARY/PURPOSE

Responsible for supervising the daily operations of the clinical staff of a medical clinic. Acts as a liaison between the back office and other clinic departments. Mediates issues between back office staff and physicians as well as other departments in the clinic.

DEPARTMENT DESCRIPTION

The Heartspring Wellness Center offers services to help clients achieve their best health in mind, body and spirit. Services include integrative primary care, integrative medicine consultations, naturopathic medicine, osteopathic manipulative medicine (OMT), acupuncture, nutrition counseling and classes, chronic disease management, integrative cancer support services, massage therapy, movement therapy, mind-body medicine, stress and symptom reduction, biofeedback and imagery for pain reduction and better living.

EXPERIENCE/EDUCATION/QUALIFICATIONS

Registered or Certified Medical Assistant required. Previous medical back office experience/medical assistant training, or completion of a Medical Assistant/Certified Medical Assistant program required. Two (2) years experience in a healthcare setting required. Previous leadership/supervisory experience preferred. Healthcare Provider BLS required.

KNOWLEDGE/SKILLS/ABILITIES

Communication

• Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas. Adaptability/Flexibility
• Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients. Conflict resolution
• Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions. Problem Solving
• Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions. Time Management
• Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. Compliance
• Ability to evaluate information to determine compliance with laws, regulations, or standards.

Use knowledge and judgment skills to determine whether events or processes comply.

PHYSICAL DEMANDS

Rarely (1

• 10% of the time) Occasionally (11
• 33% of the time) Frequently (34
• 66% of the time) Continually (67
• 100% of the time) WALK
• INCLINE LIFT (Floor to

Waist:

0

• 36") 40
• 60 Lbs LIFT (Knee to chest: 24
• 54") 20
• 40 Lbs PULL (0-20 pounds force) CLIMB
• STAIRS LIFT (Floor to

Waist:

0

• 36") 0
• 20 Lbs LIFT (Floor to

Waist:

0

• 36") 20
• 40 Lbs LIFT (Waist to

Eye:

up to 54") 0

• 20 Lbs LIFT (

Overhead:

54" and above) 0

• 20 Lbs SQUAT Repetitive KNEEL (on knees) REACH
• Upward

SIT WALK

• LEVEL

SURFACE LIFT

(Knee to chest: 24

• 54") 0
• 20 Lbs SQUAT Static (hold >30 sec)

ROTATE TRUNK

Sitting

ROTATE TRUNK

Standing PINCH Fingers CARRY 1-handed, 0

• 20 pounds CARRY 2-handed, 0
• 20 pounds

MANUAL DEXTERITY

Hands/wrists

FINGER DEXTERITY STAND BEND FORWARD

at waist REACH

• Forward GRASP Hand/Fist PUSH (0-20 pounds force) PUSH (20-40 pounds force) PUSH (40-60 pounds force) PUSH (60 or more pounds force)