Records Retrieval Specialist U.S. Legal Support
8 Philadelphia, PA Job Details Full-time 11 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Customer communication High school diploma or GED Documentation reviews Full Job Description Records Retrieval Specialist American Retrieval | Full-Time About the Role American Retrieval, a U.S. Legal Support company, is seeking a detail-oriented and customer-focused Records Retrieval Specialist II to join our team in Philadelphia, PA. In this role, you will support clients by managing and expediting medical and legal record requests while ensuring exceptional service, accuracy, and timely follow-up.
Location:
Philadelphia, PA
Onsite Schedule:
Monday- Friday | 8:00 AM
- 5:00 PM Key Responsibilities Records Retrieval & Follow-Up Proactively contact record custodians, healthcare facilities, and other providers to obtain requested records.
Monitor outstanding requests and take appropriate action to expedite retrieval. Ensure records are received accurately and within established service standards. Client Service & Relationship Management Serve as a primary point of contact for clients regarding order status and record requests. Build and maintain professional relationships with clients and facility personnel. Provide exceptional customer service while resolving questions and concerns. Data Entry & Order Management Accurately enter and maintain record request information within company systems. Track orders throughout the retrieval process and update databases as needed. Maintain organized and detailed documentation of all account activity. Problem Resolution & Communication Communicate status updates to clients in a timely manner. Research and resolve issues related to orders, services, and documentation. Escalate complex concerns when appropriate and assist in developing solutions. Operational Support Participate in special projects and department initiatives. Adhere to company policies, quality standards, and compliance requirements. Support team goals and contribute to continuous process improvement efforts. Qualifications Education High School Diploma or equivalent required. Associate degree preferred. Experience 3-5 years of customer service, client support, account management, or records retrieval experience. Experience in legal services, healthcare, medical records, insurance, or related industries is preferred. Knowledge, Skills & Abilities Strong customer service and communication skills. Excellent organization, attention to detail, and follow-through. Ability to manage multiple priorities in a fast-paced environment. Strong analytical and problem-solving abilities. Proficiency with Microsoft Office and data entry systems. Ability to work independently and collaboratively within a team environment. Physical Requirements Ability to remain seated and work at a computer for extended periods. Occasional lifting of up to 10 pounds. Ability to review detailed documents and data accurately. Why Join American Retrieval? At American Retrieval, you'll be part of a team dedicated to delivering exceptional service to clients across the legal and healthcare industries. We offer a collaborative environment, opportunities for professional growth, and the chance to make a meaningful impact every day. Benefits Medical, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off and Paid Holidays Company-Paid Life Insurance Employee Assistance Program Ongoing Training and Development Opportunities Ready to join our team? Apply today and take the next step in your career with American Retrieval and U.S. Legal Support.
