Suncoast Primary Care Specialists is seeking an experienced, dependable, professional, and patient-focused Full-Time Medical Receptionist to join our team at our Wildwood, Florida location. We are looking for a highly organized individual who understands the fast-paced environment of a primary care medical office, is familiar with the local healthcare community, and can provide exceptional customer service while maintaining accuracy, professionalism, and efficiency.

Position Details Position:

Medical Receptionist Employment Status:

Full-Time Location:

Wildwood, Florida Schedule:

Monday through

Friday Hours:

8:00 AM - 5:00 PM Minimum Qualifications — Required Applicants must meet the following requirements: Minimum of two (2) years of recent medical receptionist/front-desk experience in a physician's office, primary care practice, or similar outpatient medical setting. Must currently reside in Wildwood, Florida, or the immediate surrounding area, with an established local presence of approximately 1-2 years. Must have accurate and practical knowledge of the healthcare community in Wildwood and the surrounding area , including familiarity with local medical clinics, hospitals, diagnostic and imaging facilities, laboratories, pharmacies, specialists, rehabilitation facilities, and other commonly utilized healthcare resources. Must be able to accurately assist with general coordination and communication involving local healthcare facilities and community medical resources, within the scope of the Medical Receptionist position. Strong knowledge of medical office workflows, patient scheduling, insurance verification, referrals, and front-desk operations. Experience working with an Electronic Health Record (EHR/EMR) and practice management system. Specifically ECW is a plus! Excellent verbal and written communication skills. Strong attention to detail and the ability to multitask in a busy medical office. Dependable, punctual, professional, and able to work effectively as part of a team. Must maintain patient confidentiality and comply with HIPAA requirements. Key Responsibilities The Medical Receptionist serves as a critical first point of contact for our patients and is responsible for providing a professional, welcoming, and efficient patient experience. Responsibilities include, but are not limited to: Greet and check in patients in a courteous and professional manner. Complete patient check-in and check-out accurately and efficiently. Answer incoming telephone calls promptly and professionally. Schedule and reschedule cancelled patient appointments according to practice protocols. Verify patient demographics, contact information, insurance coverage, and eligibility. Collect applicable copayments, deductibles, and patient balances. Ensure required patient forms, consents, and documentation are completed. Assist with appointment confirmation and patient communication workflows. Review schedules for accuracy and help identify scheduling issues before they affect patient care. Communicate effectively with providers, medical assistants, referral staff, case management, and administrative personnel. Route patient messages and requests to the appropriate department. Demonstrate working familiarity with local medical clinics, hospitals, laboratories, imaging centers, pharmacies, specialists, and other healthcare facilities commonly used by patients in the Wildwood area. Provide accurate facility information and assist with appropriate administrative coordination when required, while following practice protocols. Assist patients with general questions while remaining within the scope of the receptionist role. Maintain accurate documentation in the EHR/EMR. Protect patient privacy and maintain strict confidentiality at all times. Maintain an organized, clean, and professional front-desk and reception area. Follow all company policies, procedures, attendance standards, and established workflows. Perform other administrative and front-office duties as assigned. The Ideal Candidate The ideal candidate is: Experienced — understands primary care physician's office operations and can transition efficiently into an established workflow. Locally knowledgeable — has genuine familiarity with Wildwood and the surrounding healthcare community and can accurately identify commonly used medical facilities and healthcare resources. Reliable — consistently reports to work on time and maintains dependable attendance. Patient-focused — treats every patient with compassion, dignity, patience, and respect. Professional — maintains appropriate workplace conduct, appearance, and communication. Detail-oriented — understands that accuracy in scheduling, demographics, insurance information, facility information, and documentation is essential. Proactive — identifies and addresses tasks without requiring repeated reminders. Team-oriented — communicates respectfully and works collaboratively with the entire healthcare team. Calm under pressure — able to manage multiple patients, telephone calls, and administrative responsibilities in a busy primary care environment. Important Please apply only if you have at least two (2) years of recent medical receptionist experience, have an established local presence in the Wildwood area, and possess practical knowledge of the local healthcare community and medical facilities. We are seeking a long-term team member who is committed to providing excellent service to our patients and contributing positively to the success of our Wildwood office. Suncoast Primary Care Specialists is an Equal Opportunity Employer. Employment decisions are made based on qualifications, experience, job-related requirements, and the needs of the practice.

Job Type:

Full-time Pay:

$15.00 - $17.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Medical Specialty:

Primary Care Education:

High school or equivalent (Required)

Experience:

Medical terminology: 1 year (Required) Customer service: 2 years (Required) Computer skills: 2 years (Required)

Location:

Wildwood, FL 34785 (Required) Ability to

Commute:

Wildwood, FL 34785 (Required) Willingness to travel: 25% (Preferred)

Work Location:

In person