Company Overview:

Summit Spine and Joint Centers (SSJC) is on track to become the largest comprehensive spine and joint care provider in the state of Georgia while providing clinical, surgical, and imaging services to our patients. We are seeking qualified individuals to join our team and provide exceptional patient care!

Job Description Summary:

Under general supervision of a licensed provider, as a Medical Receptionist/Pharmacy Tech, one must be detail oriented with excellent phone call diction, and outstanding customer service skills. We are seeking motivated individuals who can problem-solve and multitask as we are a fast-paced practice. Gain skill and knowledge of organization policies and procedures in support of the department. This job is a full-time, benefited position at Summit Spine & Joint Centers that reports to the Administrative Manager. This position's primary location will be at the Administrative Building in Lawrenceville, GA.

Responsibilities:

Assisting patients with questions about their medications Promoting medication compliance among patients Coordinating patients' medication orders Updating patient information on electronic medical records system Communicate with various administrative teams to ensure the proper flow of information to support patient care Following all company policies on patient services standards Be a part of an administrative, pharmaceutical oriented back-office team

Skills And Abilities:

Must be personable and detail oriented as a representative of the practice while callers rely on proper information Excellent verbal and written skills for proper documentation of encounters. Bilingual candidates encouraged

Education And Experience:

Background in using EMR software required 1+ year of Medical Assistant, or some other medical setting experience required to be familiar with 1+ year of call center experience preferred Pharmacy Technician experience preferred The employee must communicate professionally, respectfully, and effectively with patients, visitors, clinicians, coworkers, and vendors, including in busy, demanding, or stressful circumstances. The employee must maintain professional composure and consistently perform assigned duties throughout the scheduled work period; manage routine workplace stressors and feedback without disrupting patient care, patient-facing operations, or coworkers' work; and use established de-escalation and escalation procedures when appropriate. The employee must exercise sound judgment; maintain appropriate workplace boundaries; receive and respond to routine feedback and direction; protect confidential patient and business information; and address patient or workplace concerns through established supervisory and safety procedures. These functions are essential to the position.