$19 an hour
Full-time $17
$19 an hour
Full-time Looking for a reliable, professional role in a respected healthcare setting?

This is a front-line administrative position with structure, consistency, and long-term stability. You'll serve as the first point of contact for patients and authorized requestors while ensuring medical records are released accurately, securely, and in full HIPAA compliance. Employee-friendly campus Free convenient parking —no hidden costs Close to highways and public transit Multiple on-site food options —no need to leave campus: Food court with rotating hot meals Café, bakery, Starbucks coffee Convenient breakfast and lunch options without leaving campus Outdoor walking path

Location:

Endeavor Health Northwest Community Hospital Shift:

Monday

Friday, 8a
4:30p

THE WORK

Full

COVID-19

vaccination required for candidate consideration

Key Responsibilities Review and verify the validity of medical record requests, including authorizations, subpoenas, and court orders Greet patients and visitors to the department; assist with completion of medical record authorization forms Process and release patient health information in a timely and secure manner Utilize Epic and other hospital systems to locate, retrieve, and document patient information Perform quality checks to ensure accuracy and completeness prior to releasing records Retrieve radiology films by walking to and from the Radiology Film Department as needed Handle incoming and outgoing phone calls; return voicemails promptly and professionally Perform clerical and medical receptionist duties as assigned Demonstrate flexibility and willingness to accept additional duties within the scope of the role

Qualifications Required:

High school diploma or equivalent Experience with Epic's ROI module Knowledge of medical terminology Professional, empathetic face-to-face customer service Strong written and verbal communication skills Accurate and efficient data entry skills Ability to operate office equipment, including fax machines, copiers, and microfilm machines

Preferred:

Prior experience in Release of Information (ROI) or a medical office setting Working knowledge of HIPAA regulations

Skills and Competencies:

Display a courteous and professional manner through interaction, appearance, attitude, and with written and oral communication the public Team-oriented with a positive attitude Strong organizational skills Effective time management skills with multi-tasking abilities Ability to work well under pressure Meticulous attention to detail Ability to work efficiently in a fast paced, unpredictable (at times) environment Provide excellent customer service with: demonstrated compassion, ability to assess situations & identify concerns and give timely follow up Ability to protect & maintain the confidentiality of patient's medical records and patient information Handle patient information with discretion and integrity

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Customer service: 2 years (Required) Computer skills: 3 years (Required) Medical terminology: 2 years (Required) Epic's ROI module: 3 years (Required)

Work Location:

In person

Job Type:

Full-time Pay:

$17.00

$19.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Customer service: 2 years (Required) Computer skills: 3 years (Required) Medical terminology: 2 years (Required) Epic's ROI module: 3 years (Required)

Work Location:

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