PRIMARY RESPONSIBILITIES

Responsible for administering the day-to-day activities of the dental reception desk and office, including but not limited to: maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of dental office, and recall system. May also be required to assist with general front office and housekeeping duties.

SPECIFIC DUTIES

Reception Management

Manage day-to-day operations of dental office
Open and close dental office according to office protocol
Review the office for a neat, professional appearance and make necessary changes
Check the daily schedule for accuracy
Answer and respond to telephone calls and text with professionalism Patient Management
Maintain a professional reception area; organize patient education materials, etc.
Greet and welcome patients and visitors to the practice
Check in patients according to office protocol, verifying and updating patient information Manage recall and inactive patient system
Oversee patient relations & handle patient complaints, according to office protocol
Help explain office policy to patients
Confirm the next day's appointments according to protocol and patient preferences
Make follow-up appointments as needed
Be familiar with the office financial policy and be capable of attending a treatment conference and making a financial arrangement with a patient according to office financial policy
Send welcome letters to new patients. Send thank you cards, or letters to referral sources. Send sympathy or congratulatory cards to patients of the office, as appropriate Records Management
Gather and accurately record insurance information from patients
Record chart entries from phone/text or in-person conversations when appropriate
See that records are stored securely and handled in compliance with HIPAA privacy and security regulations
Assure that every patient's HIPAA forms and consent forms are signed and up to date.
Accurately file patient information
Arrange patient charts and radiographs for the next day's appointments
Track cases and referrals to and from other doctors Insurance
Help to update insurance information on all patients at all times
Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by doctor Inventory Management
Monitor inventory and order dental office supplies as needed
Monitor and make sure all dental office equipment is working properly Office Participation
Be an active participant in staff meetings Perform other tasks as assigned by office manager Correspondence
Sort, organize, and distribute mail
Prepare and send out new patient and referral thank-you letters as directed by office manager
Prepare and send out continuing care notices as directed by office manager
Prepare and send out other necessary correspondence as directed by office manager

PERSONNEL REQUIREMENTS

High school diploma
Legible handwriting for communications
Knowledge of Dental Software a plus
Office experience desired Interpersonal Requirements
Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community
Effective verbal skills to communicate with patients and staff
Team player
Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)Customer service or patient relations experience
Quick response/accurate data entry
Communicate all concerns to Office Manage At our dental office, we value teamwork, professionalism, and providing exceptional care to our patients.

We offer a supportive work environment where you can grow your skills and contribute to the success of our practice. If you are a motivated individual with a passion for customer service and dental care, we would love to hear from you. Please submit your resume along with a cover letter highlighting your relevant experience.

Note:

This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on the needs of the dental office.

Job Type:

Full-time Pay:

$16.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Dependent health insurance coverage Employee discount Free parking Health insurance On-the-job training Paid orientation Paid time off Paid training Parental leave Retirement plan Uniform allowance Vision insurance

Experience:

Dental office: 1 year (Preferred) Customer service: 1 year (Preferred) Computer skills: 1 year (Preferred)

Work Location:

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