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FITCHBURG SMILES PLLC

Dental Office Front Desk/Receptionist

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What they do

A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.

$46,588 / year median in Massachusetts

+10% projected growth

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Job Description

Benefits:
Bonus based on performance Paid time off Parental leave We are seeking a friendly and organized part-time Front Desk/Receptionist to join our dynamic dental team. As the first point of contact for our patients, you will be responsible for creating a welcoming and professional atmosphere, managing patient records, scheduling appointments, and providing exceptional customer service.
Responsibilities:
1. Greet patients and visitors in a warm and professional manner 2. Schedule appointments, manage cancellations, and handle patient inquiries 3. Accurately maintain patient records, both electronic and paper-based 4. Handle phone calls, emails, and messages in a timely and professional manner 5. Manage front desk operations, including answering phones, directing patients, and maintaining a clean and organized workspace 6. Collaborate with dental staff to ensure seamless patient care 7. Maintain confidentiality and adhere to HIPAA guidelines
Requirements:
1. High school diploma or equivalent required; degree in business administration or related field preferred 2. Previous experience in customer service or front desk role, preferably in a dental or medical setting 3. Excellent communication, organizational, and interpersonal skills 4. Ability to work part-time schedule ( specify hours/days) 5. Proficient in dental software and
Microsoft Office What We Offer:
1. Competitive hourly rate 2. Opportunity to work in a friendly and dynamic team environment 3. Professional development opportunities, including training in dental software and procedures 4. Flexible scheduling to accommodate your needs
Our Office Culture:
Our dental office values exceptional patient care, teamwork, and continuous improvement. We strive to create a warm and welcoming environment for our patients, and we're looking for a Front Desk/Receptionist who shares our passion for delivering outstanding service.
Ideal Candidate:
1. Friendly and approachable demeanor 2. Strong communication and interpersonal skills 3. Ability to multitask and prioritize tasks 4. Attention to detail and organizational skills 5. Ability to work effectively in a team environment How to
Apply:
If you're a motivated and patient-focused individual looking for a part-time opportunity, please submit your resume and cover letter to us. We look forward to hearing from you!