Major responsibilities:

Follow established health center protocol for the check-in, encounter form production, and check-out; including updating patient information related to demographics and insurance, verifying insurance, collecting copayments, and scheduling appointments for Medical, Dental and Behavioral Health Make reminder phone calls for upcoming appointments or to reschedule patients Assists walk-in and Open Clinic patients with obtaining appointments and/or picking up prescriptions or completed forms if applicable Register new patients into the electronic health record system accurately and in a timely fashion.

Provide administrative support and maintain effective communication with staff Provide non-clinical support to Spanish speaking patients of the ACTION Health Maintain orderly and accurate filing of records Copy, mail and/or fax completed forms and/or appropriate supporting portions of health records
Copy dental records as requested by patients, insurance companies, and other outside sources Receive and document all requests for copies of ACTION Health Center records for Medical, Dental and Behavioral Health
Respond to clinicians and staff requests for charts and chart documents Accurately prepare new patient charts in accordance with the ACTION Health Center guidelines
Responsible for scanning documents for ACTION Health Center in a timely manner Book patients for tests and appointments within CHC and/or outside facilities as well as specialists
Assist patients in accessing services by identifying transportation needs, interpretive services requirements, etc.; assist in providing solutions to these needs by utilizing available resources within the practice and/or community
Make sure patients check in and check out of shower daily Foster a positive, professional, effective working relationship with CHC staff and ACTION Health Center staff with a focus on improving collaborations and team functioning Attend required trainings Demonstrates understanding and commitment to the established CHC Values and Standards Perform other duties as required or assigned

Minimum Qualifications:

High School Diploma Bilingual in English and Spanish is a plus. Three years of experience in a healthcare environment preferred medical office environment. Knowledge of Demonstrated interpersonal relationship skills Basic medical terminology Experience with MassHealth, Commonwealth Care and UCP helpful Computer skills for accurate data entry Ability to manage multiple priorities Ability to operate usual office equipment: telephone, computer, copy machine, printers Experience using Microsoft Office (Word and Excel) Demonstrated organizational and time management skills Demonstrated ability to work independently Demonstrated communication skills (verbal and written skills in English required) Demonstrated ability to work in a fast paced, physically demanding office environment Interest in improving cultural competencies required Ability to multi-task and adapt to a changing environment, and have a strong comfort level in approaching individuals in various settings.

Supervision Exercised:

None Environmental Working Conditions :

Normal office environment of a busy Community Health Center and within the community as appropriate to serve the target population is required. The working conditions that must be met by an employee to successfully perform the essential duties of this job with or without reasonable accommodations. Periods of extended time on your feet dealing with the day to day needs of this population being served is expected.

Physical Requirements:

Position requires physical ability to move about and function within the Health Center and to perform normal office tasks including computer data entry. Normal visual acuity and standard clerical dexterity to operate computers, printers, photocopiers, and fax machines; moderate walking, standing, reaching, and stooping in order to accomplish everyday office tasks. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor. Active Filters Front Desk Receptionist - Behav... 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