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Beth Israel Lahey Health
Medical Secretary OB/GYN Watertown
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Based on Massachusetts data
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What they do
A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
$46,588 / year median in Massachusetts
+10% projected growth
Job Description
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team.
You will welcome patients, coordinate appointments, manage calls and messages, verify insurance information, support referrals, and maintain accurate and confidential patient records.
What You'll DoGreet patients in person and over the phone in a courteous and professional mannerSchedule, confirm, and manage patient appointments using the electronic health recordRegister new patients and update existing patient informationManage incoming calls, messages, and faxesCommunicate patient information to providers and staff promptlyVerify insurance eligibility and process insurance informationCollect co-pays and process paymentsMaintain accurate, organized, and confidential patient recordsPrepare correspondence, reports, and medical documentsCoordinate specialist referrals and follow up on authorizationsSupport medical staff with administrative tasksMaintain a clean and welcoming front desk and waiting areaCross-train and assist other team members when needed What Success Looks Like You will be successful in this role if you are:
Professional and compassionate with patientsOrganized and able to manage several responsibilities at onceAccurate and attentive to detailComfortable working with computers and electronic health recordsClear and professional in written and verbal communicationAble to work independently and follow established proceduresCalm and adaptable in a busy medical practiceCommitted to patient privacy and confidentialityWilling to cross-train and support your colleagues Why Consider This Opportunity? This role offers broad experience in outpatient OBGYN operations, including patient service, scheduling, insurance verification, referrals, medical records, and provider support. It is well suited to someone who enjoys working directly with patients while helping a medical practice remain organized and responsive. Knowledge, Skills, and Abilities RequiredHigh school graduate. Graduate of accredited secretarial training school preferred. Knowledge of medical terminology, word processing equipment, and personal computersTwo years of experience in a busy medical practice setting. Ability to perform multiple tasks simultaneously. Knowledge of pre-admission and pre-testing requirements helpful.
Working knowledge of insurance regulations and form completion. Ability to be trained in CPT and ICD9 coding. Knowledge of billing system helpful.
Excellent communication and interpersonal skills. Ability to work independently and follow directions.
Effective telephone manner and ability to communicate with patients, physicians, and other professional staff.
Computer skills are necessary.
Working ConditionsJob requires physical stamina; many hours/days on the feet Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs. All staff are expected to cross train and help each other when needed. Job requires some weekends and evenings. Busy medical practice environment.
Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team.
Job Description:
LocationMount Auburn OBGYN - Watertown, MassachusettsAbout the RoleJoin Mount Auburn OBGYN in Watertown as a Medical Secretary supporting patients, providers, and daily front-desk operations in a busy outpatient practice.You will welcome patients, coordinate appointments, manage calls and messages, verify insurance information, support referrals, and maintain accurate and confidential patient records.
What You'll DoGreet patients in person and over the phone in a courteous and professional mannerSchedule, confirm, and manage patient appointments using the electronic health recordRegister new patients and update existing patient informationManage incoming calls, messages, and faxesCommunicate patient information to providers and staff promptlyVerify insurance eligibility and process insurance informationCollect co-pays and process paymentsMaintain accurate, organized, and confidential patient recordsPrepare correspondence, reports, and medical documentsCoordinate specialist referrals and follow up on authorizationsSupport medical staff with administrative tasksMaintain a clean and welcoming front desk and waiting areaCross-train and assist other team members when needed What Success Looks Like You will be successful in this role if you are:
Professional and compassionate with patientsOrganized and able to manage several responsibilities at onceAccurate and attentive to detailComfortable working with computers and electronic health recordsClear and professional in written and verbal communicationAble to work independently and follow established proceduresCalm and adaptable in a busy medical practiceCommitted to patient privacy and confidentialityWilling to cross-train and support your colleagues Why Consider This Opportunity? This role offers broad experience in outpatient OBGYN operations, including patient service, scheduling, insurance verification, referrals, medical records, and provider support. It is well suited to someone who enjoys working directly with patients while helping a medical practice remain organized and responsive. Knowledge, Skills, and Abilities RequiredHigh school graduate. Graduate of accredited secretarial training school preferred. Knowledge of medical terminology, word processing equipment, and personal computersTwo years of experience in a busy medical practice setting. Ability to perform multiple tasks simultaneously. Knowledge of pre-admission and pre-testing requirements helpful.
Working knowledge of insurance regulations and form completion. Ability to be trained in CPT and ICD9 coding. Knowledge of billing system helpful.
Excellent communication and interpersonal skills. Ability to work independently and follow directions.
Effective telephone manner and ability to communicate with patients, physicians, and other professional staff.
Computer skills are necessary.
Working ConditionsJob requires physical stamina; many hours/days on the feet Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs. All staff are expected to cross train and help each other when needed. Job requires some weekends and evenings. Busy medical practice environment.
Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service.
Pay Range:
$20.00 - $26.92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled