Front Office Coordinator

• Pediatric Dentistry Love working with children?

Want to be part of something special? Confident Kids Pediatric Dentistry is building an exceptional team for our brand-new, state-of-the-art pediatric dental office in Oak Ridge, NC , and we're looking for an experienced Front Office Coordinator who wants more than just a job. We are looking for someone who is warm, energetic, organized, dependable, and genuinely enjoys helping children and families. If you love creating positive experiences, solving problems, staying organized in a busy environment, and working as part of a supportive team, we'd love to meet you! About Us We're launching a beautiful new pediatric dental practice designed around an exceptional experience for our patients, families, and team. Our office will feature modern technology, thoughtful amenities, and a fun, welcoming environment. We're intentionally building a culture based on respect, teamwork, communication, kindness, continuous improvement, and having fun while doing meaningful work. This is an exciting opportunity to join our team early and help shape our culture, systems, and patient experience from the beginning. The Role The Front Office Coordinator is a key part of creating an outstanding patient experience while keeping the front office organized and running efficiently.

You will be responsible for:

Welcoming children, parents, and families with warmth and professionalism Answering phones, responding to questions, routing calls, and taking messages Scheduling, confirming, adjusting, and rescheduling appointments Managing the schedule to promote excellent patient flow and productive use of doctor and team time Registering new patients and maintaining accurate patient information Verifying insurance eligibility and benefits Preparing and submitting dental insurance claims Understanding dental insurance codes, benefits, billing, and collections Communicating financial information and payment options clearly and compassionately Collecting and accurately posting patient payments Following up with patients regarding treatment, appointments, and hygiene recall Monitoring the schedule for openings and opportunities to improve productivity Coordinating patient flow between the front desk and clinical team Preparing charts and information for the clinical team Participating in daily team huddles and communicating scheduling or patient-flow concerns Helping resolve patient concerns with professionalism, empathy, and good judgment Maintaining organized front-office systems and a clean, welcoming reception area Supporting teammates in other areas of the practice when needed Contributing ideas that improve patient care, communication, and office efficiency Performing other duties that support the success of the practice What We're Looking For Our ideal candidate: Has at least 1 year of dental front-office experience Has experience with dental insurance, billing, claims, eligibility, and collections Understands dental terminology and insurance codes Has excellent customer service and communication skills Enjoys working with children and families Is organized and able to manage multiple priorities Can remain calm and professional in a busy environment Takes initiative and enjoys solving problems Is dependable, honest, compassionate, and helpful Works well as part of a team Pays attention to detail and follows through Is comfortable learning new technology and systems Is receptive to feedback and committed to continuous improvement Is willing to jump in and help wherever needed Spanish-Language Skills Spanish-English bilingual communication skills are strongly preferred, but not required. The ability to communicate effectively with Spanish-speaking patients and families is valuable in this patient-facing position and can help us provide an exceptional experience to the families we serve. Candidates will be considered based on their qualifications, experience, communication skills, and ability to successfully perform the responsibilities of the position. Experience with Curve Dental is a plus, but not required. Our team will receive training on our systems before the office opens. Our Core Values RESPECT

• We treat patients, families, and teammates with kindness and professionalism. ACT
• We take initiative, solve problems, and don't wait to be asked to help. CONNECT
• We build meaningful relationships with our patients, families, and one another. SUPPORT
• We work as a team and have each other's backs. BALANCE
• We believe a great workplace should be both successful and enjoyable.

Why Join Confident Kids Pediatric Dentistry? Brand-new, state-of-the-art pediatric dental office Modern technology and thoughtfully designed workspaces Comprehensive training and continuing education opportunities Supportive, collaborative team environment Open-door culture where ideas are encouraged Opportunity to help shape the practice as we grow Workplace centered around kindness, teamwork, and exceptional patient care Birthday benefit: paid double if you work your birthday, or paid birthday benefit when it falls on a weekend Paid holidays , including

Thanksgiving, Christmas, and New Year's Qualifications Required:

High school diploma or equivalent Minimum of 1 year of dental office/front-office experience Experience with dental insurance, billing, claims, and eligibility Strong computer and communication skills Ability to work effectively in a fast-paced environment Commitment to patient confidentiality and professionalism

Preferred:

Pediatric dental experience Spanish-English bilingual communication skills Experience with Curve Dental or another dental practice management system Experience with Medicaid and commercial dental insurance Experience with dental scheduling and recall systems BLS/First Aid certification Physical & Work Environment This is an active front-office position and may require sitting, standing, walking, bending, reaching, and other movement throughout the day. The position may occasionally require lifting up to 25 pounds. The environment can be busy and fast-paced, and the ability to remain calm, organized, and professional is important. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Ready to Join the Team? If you're an experienced dental front-office professional who loves helping people, enjoys working with children and families, and wants to be part of building something special from the ground up, we'd love to hear from you! Please submit your resume and a brief cover letter explaining why you would be a great addition to Confident Kids Pediatric Dentistry and how you would contribute to our patients, our team, and our practice.

Apply by email:

Misty — hiring@confidentkidsdental.com

Position:

Front Office Coordinator Location:

Oak Ridge, NC Employment Status:

Non-exempt Reports To:

Doctor/Office Manager Job Type:

Full-time Pay:

$18.00

• $21.

00 per hour

Benefits:

Continuing education credits Family leave Paid time off

Experience:

Dental office: 1 year (Required) Ability to

Commute:

Oak Ridge, NC 27310 (Required) Ability to

Relocate:

Oak Ridge, NC 27310: Relocate before starting work (Required)

Work Location:

In person