Promotes an organizational culture that embraces the values of respect, caring, support, effective communication, teamwork, collaboration, accountability, and responsibility; and works with all staff to create and maintain a workplace environment reflective of such values
Performs day to day administrative functions and general office duties including but not limited to word processing, data entry, copying, filing, faxing, answering phones, and delivering mail, etc.
Welcomes and greets medical reception visitors in a manner that is helpful and friendly; determines purpose of visit and directs visitors with appropriate information, or to appropriate person and/or departments
Provides information to callers according to policies and procedures, transfers calls as needed, and ensures adequate phone coverage is maintained at all times
Create new charts following the Clinic's uniform standards
Ensure that all check-in and check-out protocols are followed at all times
Provides information to callers according to policies and procedures, transfers calls as needed, and ensures adequate phone and reception coverage is maintained at all times
Schedules appointments by carefully screening patients and solicits information to ensure patient information is current; informs clients of required information or documentation that must be presented at time of appointment and any other pertinent information related to a patient visit such as demographics and verifying insurance information
Responsible for appointment reminders via calls or mailed letters
Facilitates patient flow by notifying the nurses of the patient's arrival
Demonstrates the utmost diplomacy and tact while providing excellent customer service in all medical reception functions
Demonstrates problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed
Assists with maintaining inventory of office supplies and forms
Practices safe work habits in compliance with safety rules and regulations
Utilizes clinic resources appropriately and adheres to all guidelines, policies, and procedures
Adheres too, and upholds HIPAA regulations, requirements, and trainings
Maintaining medical reception area and lobby, in a manner that is organized and neat
Participates in scheduled department meetings and clinical meetings as required and requested
Additional responsibilities may be assigned as appropriate, this summary is not considered to encompass all responsibilities Physical Demands
Regularly required to stand, talk and hear
Frequently required to walk; use hands to finger, handle, or feel; and reach forward with hands and arms.
Fine motor skills
Visual acuity Qualifications
High School Diploma or GED
Previous medical reception experience preferred
Valid driver's license with acceptable motor vehicle record
Ability to demonstrate excellent observation, problem solving, verbal and written communication skills
Ability to utilize computer systems, software's, phone systems and other standard office equipment
Must be detailed oriented and demonstrate strong organizational and interpersonal skills
Demonstrate awareness, sensitivity, and appreciation of Native American culture, traditions, customs and needs
Ability to successfully pass all pre-employment requirements including a drug/alcohol test and background investigation

Pay:

$20.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

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Health System Specialist/Medical Receptionist