Medical Receptionist & Call Center Coordinator $18-$26/hr | Full-Time | East Brunswick & Marlboro, NJ

ABOUT TKI & THIS ROLE

The Kaga Institute of Medicine & Aesthetics (TKI) is a physician-led aesthetic and internal medicine practice serving patients throughout Central New Jersey. We are committed to providing high-quality medical care while creating a professional, welcoming, and personalized experience for every patient. We are seeking a Medical Receptionist & Call Center Coordinator who is professional, friendly, organized, and confident communicating with patients both in person and over the phone. This role will be responsible for managing incoming calls, scheduling appointments, assisting patients at the front desk, and helping ensure the office runs smoothly and efficiently. The ideal candidate is comfortable working in a fast-paced medical environment, has excellent communication skills, and understands the importance of providing exceptional customer service throughout every patient interaction.

WHAT YOU'LL DO

Answer and manage a high volume of incoming phone calls in a professional and friendly manner Welcome and assist patients at the front desk and provide an exceptional first impression Schedule consultations, treatments, follow-up appointments, and other patient visits accurately Respond to patient inquiries by phone, text, email, and other approved communication platforms Become knowledgeable about TKI's services, including aesthetics, wellness, internal medicine, regenerative medicine, and dental services Answer general patient questions and appropriately direct clinical or medical questions to the appropriate provider or team member Assist patients with scheduling, appointment changes, cancellations, and rescheduling Process payments and assist with patient account-related questions Maintain accurate patient information and documentation in the EMR and scheduling systems Follow HIPAA and all applicable patient privacy and confidentiality requirements Monitor appointment availability, scheduling gaps, cancellations, and no-shows Communicate scheduling concerns and opportunities with management Maintain a clean, organized, and professional reception and call center environment Assist with patient outreach, promotions, office events, and other administrative initiatives as needed Work closely with clinical and administrative staff to ensure a smooth patient experience

WHAT WE'RE LOOKING FOR 3-5

years of experience in customer service, hospitality, medical reception, call center, or another patient-facing role preferred Previous experience in a medical, aesthetic, dental, or wellness practice is a plus Excellent phone etiquette and strong verbal and written communication skills Comfortable handling multiple phone calls and tasks in a busy environment Strong organizational skills and attention to detail Ability to remain professional, calm, and friendly when handling difficult or demanding situations Strong computer skills and ability to learn new systems quickly Experience with EMR, scheduling, or practice management software is preferred Professional appearance and demeanor Reliable, punctual, and able to work effectively as part of a team A patient-first mindset with a strong focus on customer service and communication

WHAT TKI OFFERS

Competitive pay based on experience: $18-$26/hr Employee discounts on treatments and wellness services Paid sick leave and paid time off Paid training and continued education opportunities Opportunities for professional growth and advancement within the TKI organization Supportive, collaborative, and team-oriented work environment Opportunity to work in a growing aesthetic, wellness, and medical practice

HOW TO APPLY

If you are organized, personable, and enjoy helping patients while working in a fast-paced medical environment, we would love to hear from you. Please apply with your resume and a brief paragraph describing your experience with patient communication, customer service, or phone-based scheduling .

Job Types:

Full-time, Part-time Benefits:

Employee discount, paid training, paid sick time, opportunities for advancement

Work Location:

In person

Pay:

$18.00 - $26.00 per hour

Benefits:

Employee discount Flexible schedule Opportunities for advancement Paid sick time Paid training

Work Location:

In person