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Thrive Health Smithtown
Front Desk Medical Specialist
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What they do
A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
$43,124 / year median in New York
+17% projected growth
Job Description
We are seeking a pleasant Front Desk Specialist to undertake all receptionist and clerical duties. You will be the "face" of the company for all visitors and will be responsible for the first impression we make. The Front Desk Specialist provides front desk assistance and support to patients and clinical staff in the Clinic. The Ideal candidate will provide the highest-quality customer service to patients, adhere to practice protocols and processes, and effectively manage the volume of work without compromising quality. The goal is to make patients and visitors feel comfortable and valued. Responsibilities include but not limited to: Keep the front desk tidy and presentable with all necessary materials (pens, forms, paper, etc.) Greet and welcome guests Check patients in/out Set up patient's appointments Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Check, sort, and forward emails