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Robert Half

Medical Front Desk Specialist

Entry-Level JobVerifiedNo experience needed

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Based on Oregon data

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What they do

A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.

$47,538 / year median in Oregon

+9% projected growth

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Job Description

We are seeking a friendly, organized, and patient-focused Medical Front Desk Coordinator to serve as the first point of contact for patients. This role is responsible for creating a welcoming experience while supporting appointment scheduling, patient registration, insurance verification, and general administrative functions. The ideal candidate is detail oriented, detail-oriented, and enjoys building positive relationships with patients and staff.
Responsibilities:
  • Welcome patients, visitors, and vendors with a courteous and detail-focused approach that reflects a patient-centered environment.
  • Coordinate appointment calendars by booking new visits, confirming upcoming schedules, and adjusting existing appointments as needed.
  • Review insurance details, confirm coverage information, and collect copayments in accordance with office procedures.
  • Complete patient intake activities by entering and updating demographic and registration information with a high level of accuracy.
  • Maintain electronic patient files and ensure documentation is properly recorded, organized, and accessible.
  • Manage administrative workflows related to referrals, prior authorizations, and requests for medical records.
  • Handle incoming paperwork through scanning, faxing, filing, and document distribution to support daily office operations.
  • Assist providers and clinical team members with general administrative tasks that improve workflow and patient service.
  • Uphold privacy standards and follow all applicable healthcare regulations while maintaining a clean and welcoming reception area.