Key Responsibilities Virtual Patient Greeting and Check-in:

Professionally greet, guide, and check in patients virtually across multiple Sterling Urgent Care clinics using the WelcomeWare platform.

Accurate Data Intake and Registration:

Utilize eClinicalWorks (eCW) to accurately input patient demographics, take high-quality scans/photos of insurance cards, and enter front-end billing details.

Point-of-Service Collections:

Securely collect and log co-pays, self-pay fees, and outstanding balances through the virtual interface, adhering strictly to financial compliance protocols.

Insurance Verification Support:

Verify patient insurance eligibility electronically within eCW and ensure all intake details are clean to prevent backend claim denials.

Schedule and Flow Optimization:

Monitor real-time clinic capacity and patient flow, communicating effectively with on-site clinical teams to optimize provider schedules and reduce patient wait times.

Quality and Compliance Adherence:

Maintain high performance against Quality Assurance (QA) standards, collaborating with the Lead Front-End RCC to review scorecards and refine workflows.

Qualifications and Requirements Residency Requirement:

Must reside in either Idaho, Utah, or Wyoming.

Experience:

1-2+ years of experience in a high-volume call center, customer service, or medical front-office environment. Experience working in a medical setting or with eClinicalWorks (eCW) is highly preferred, but strong technical adaptability is a must.

Technical Savvy:

High comfort level working with dual screens, virtual communication hardware/software (WelcomeWare or similar kiosk systems), and electronic medical record (EMR) systems.

Communication Skills:

Exceptional verbal and written communication skills; ability to project warmth, empathy, and professionalism through a digital screen.

Detail-Oriented and Fast:

Ability to multitask and maintain extreme accuracy in data entry while managing a steady flow of patient check-ins.

Shift Flexibility:

Ability to work standard urgent care hours, including 12-hour shifts and rotating weekends/holidays. Remote Work Requirements (If Applicable) To be eligible for remote work, you must provide a dedicated workspace that meets the following criteria: A quiet, private room with a closing door, completely free of background noise and distractions (to ensure strict HIPAA compliance). High-speed, reliable internet connection capable of supporting continuous video streaming. Professional, neutral background suitable for patient-facing video interactions.

Note:

Candidates whose home environments do not meet these criteria will be stationed full-time inside a physical Sterling Urgent Care clinic.

What We Offer:

Opportunity to work with cutting-edge medical reception technology. A dynamic, supportive team environment with a clear structure for feedback and professional growth. 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Virtual Medical Receptionist (Welcomer)