About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.

Purpose:

Coordinate and guide patients through the diagnostic breast imaging process, serving as a liaison between patients, mammography staff, radiologists, referring providers, and scheduling teams to facilitate timely care, clear communication, and appropriate follow-up.

Essential Duties/Responsibilities:

Serve as a primary point of contact for patients requiring additional or diagnostic breast imaging. Coordinate and schedule diagnostic mammography, breast ultrasound, and recommended breast procedures as appropriate. Guide patients through the diagnostic imaging process, providing clear and compassionate information regarding next steps. Track patients requiring additional imaging or procedures and assist with timely completion of recommended follow-up. Coordinate necessary orders, prior imaging, reports, and other information needed for diagnostic appointments. Communicate with referring providers, radiologists, mammography technologists, and other team members to coordinate patient care. Assist patients with resolving scheduling, records, orders, and other barriers that may delay diagnostic care. Document patient communication, scheduling activity, follow-up attempts, and outcomes in the appropriate systems. Escalate clinical questions, unresolved follow-up, or other concerns to the appropriate clinical team member. Maintain patient confidentiality and follow established departmental, HIPAA, and regulatory requirements.

Other Duties:

As assigned by Radiology Manager and Mammography Leadership

QUALIFICATIONS

Required :

High School Diploma or equivalent Previous healthcare, medical scheduling, patient coordination, medical assisting, or related patient-facing experience preferred Strong communication, organizational, and time-management skills Ability to manage multiple patients and follow-up needs while maintaining accurate documentation Ability to communicate professionally and compassionately with patients, providers, and clinical staff EHR and scheduling experience preferred

Preferred:

Previous experience in mammography, breast imaging, women's health, radiology, oncology, or patient navigation Knowledge of medical terminology and diagnostic breast imaging workflows Experience with

PACS/EHR

systems and patient tracking or coordination of follow-up care

ADA Physical Demands:

Rarely (Less than .5 hrs/day) Occasionally (0.6

• 2.5 hrs/day) Frequently (2.6
• 5.5 hrs/day) Continuously (5.6
• 8.

0 hrs/day) Physical Demand Required? Frequency Standing Occasionally Sitting Frequently Walking Occasionally Kneeling/Crouching Occasionally Lifting Rarely I understand by signing this job description, I am agreeing to all duties and responsibilities explained here. If I need assistance or accommodations, I understand it is my responsibility to notify Human Resources.

Diagnostic Breast Imaging Patient Navigator Competencies General Customer Service Professionalism/Integrity/Responsibility Teamwork/Process Focus Dependability/Punctuality Interpersonal Relationships/Communication Judgment/Decision Making/Problem Solving Quality/Quantity Initiative Safety/Housekeeping Organizational Skills/Time Management Department Specific:

Patient Navigation and Follow-Up Diagnostic Breast Imaging Workflow Patient Tracking and Documentation Patient and Provider Communication Scheduling and Care Coordination Attention to Detail and Follow-Through