Supports the practice sites by assisting with quality and operational tasks. Serves as point of contact between patients/families/caregivers and practice staff and providers. Communicates via oral and/or written correspondence to patients and physicians on a daily basis. Provides appropriate and clinically relevant information and facilitates requests within the designated timeframes based on clinical urgency as defined per protocol. Maintains knowledge of several IT systems. Assures database compliance and integrity. Education High School Diploma or Equivalent Required Bachelor's Degree in Marketing, Communications or Healthcare Preferred or Combination of relevant education and experience may be considered in lieu of degree Required Experience 2 years experience in customer service and/or healthcare Required General Experience communicating in Spanish (Bilingual) Preferred General Experience in a managed care and insurance, physician practice or call center environment Preferred Licenses