A Patient Advocate or Navigator provides direct assistance to patients at a health care or long term care facility. Guides patients in understanding their options and making important decisions about their treatment plans and medical costs; provides emotional support; and serves as a liaison with health care providers.
Patient Experience Consultant Sentara Hospitals - 3.7 Suffolk, VA Job Details Full-time 3 hours ago Benefits 403(b) matching Paid parental leave Caregiver leave Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Parental leave Vision insurance 401(k) matching 403(b) Life insurance Pet insurance Qualifications Hospital project management Bachelor's degree Project management experience in healthcare Customer relationship management Full Job Description City/State Suffolk, VA Work Shift First (Days)
Overview:
Sentara Health is currently hiring a full time, day shift Patient Experience Consultant. This will be a shared position between Sentara Williamsburg Regional Medical Center in Williamsburg, VA and Sentara CarePlex Hospital in Hampton, VA, to support Patient Experience for both hospitals. Candidate must be flexible to split their time between both locations, as needed Hours Monday -
Friday:
8am to 4:30pm No weekends, No holidays Overview The Patient Experience Consultant is responsible for all levels of internal and external stakeholders to champion and manage continual patient experience programming. Responsible and accountable for the daily operations of one or more healthcare service lines of business. Models and leads professional practices consistent with organizational goals of safety, customer satisfaction and quality for the areas of expertise. Education Bachelor's Level Degree (Required) Experience Three (3) years of previous experience in the following: Project Management, Customer Relations, and Healthcare (Required) .
Benefits:
Caring For Your Family and Your Career Medical, Dental, Vision plans Adoption, Fertility and Surrogacy Reimbursement up to $10,000 Paid Time Off and Sick Leave Paid Parental & Family Caregiver Leave Emergency Backup Care Long-Term, Short-Term Disability, and Critical Illness plans Life Insurance 401k/403B with Employer Match Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education Student Debt Pay Down - $10,000 Reimbursement for certifications and free access to complete CEUs and professional development Pet Insurance Legal Resources Plan Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Obici Hospital , a 175-bed state-of-the-art facility, is located on Godwin Boulevard in Suffolk, VA. Our full-service hospital continues a legacy of providing residents of Western Tidewater with high-quality, patient-centered care. As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, the hospital specializes in orthopedic and spine, heart and vascular, advanced imaging, gynecological and comprehensive breast services, behavioral health, maternity, weight loss surgery, and a heartburn treatment center. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
