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Clallam County Public Hospital District No. 2 (DBA Olympic Medical Center)
Patient Experience Advocate I
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Based on Washington data
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What they do
A Patient Advocate or Navigator provides direct assistance to patients at a health care or long term care facility. Guides patients in understanding their options and making important decisions about their treatment plans and medical costs; provides emotional support; and serves as a liaison with health care providers.
$54,633 / year median in Washington
+16% projected growth
Job Description
Patient Experience Advocate I Clallam County Public Hospital District No. 2 (DBA Olympic Medical Center)
- 3.8 Port Angeles, WA Job Details Full-time $26.01
- $38.
ABOUT OLYMPIC MEDICAL CENTER
Imagine working on Washington State's beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family. Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast- with Seattle and Victoria, BC just a ferry ride away
- you won't find a better location. You'll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle
- a perfect combination!
FTE:
0%WORK SHIFT
DaysPAY RANGE
$26.01- $38.
UNION:
SHIFT DIFFERENTIALS/PREMIUMS
Weekend & Holiday Shifts:
No On-Call Shifts:
NoJOB DESCRIPTION
The Patient Experience Advocate is dedicated to improving the patient and family experience. This position is responsible for providing timely and appropriate assistance and support services as needed with patients, families, and staff that are in contact with the Patient Experience Department, and is responsible for patient satisfaction efforts to include staff training, promoting initiatives, satisfaction survey processes, and patient/family complaint resolutions. This position also provides support in complying with regulations surrounding patient rights and patient grievances. The Patient Experience Advocate will also assist with special projects and the general operation of the department, and will work to minimize risk to the organization with loss of business or reputation, and loss by patient claims that would result from dissatisfied patients.Patient Experience Advocate I:
EDUCATION
High school diploma or equivalent required Associate degree preferredEXPERIENCE
Two years' experience required in healthcare, customer service, or social work/social service Bilingual in Spanish preferred- if incumbent will be used for medical interpretation purposes, successful completion of language proficiency assessment will be required