Description Position Overview We are seeking a Pharmacy Care Technician to support members, pharmacies, providers, and clinical teams in a fast-paced healthcare call center environment. This position handles high-volume inbound and outbound calls related to medication adherence, prescription refills, provider follow-up, and other pharmacy-related needs. The ideal candidate has an active Pharmacy Technician License, previous pharmacy or healthcare experience, and strong customer service skills. Responsibilities

+ Handle high-volume inbound and outbound calls with members, pharmacies, providers, and clinical teams.

+ Conduct outreach related to medication adherence and prescription refills.

+ Follow up with providers regarding prescriptions and medication-related requests.

+ Review prescription claims and supporting documentation.

+ Assist with Medicare prescription drug-related questions and issues.

+ Review and document prescriber notes and pharmacy-related information.

+ Navigate multiple systems while accurately documenting interactions.

+ Assist with escalated member and provider inquiries.

+ Maintain professionalism and provide excellent customer service in a metrics-driven environment.

+ Follow HIPAA, privacy, quality, and compliance requirements.

+ Meet established attendance, productivity, quality, and schedule expectations. Requirements Required Qualifications

+ High School Diploma or GED.

+ Active Pharmacy Technician License - REQUIRED.

+ At least 1 year of experience working in a pharmacy setting.

+ At least 6 months of call center or high-volume customer service experience.

+ Knowledge of pharmacy and/or medical terminology.

+ Experience using Microsoft Office, including Outlook, Word, Excel, and Teams.

+ Basic computer and system troubleshooting skills.

+ Strong communication, organization, and multitasking abilities.

+ Ability to work fully onsite in San Antonio, TX.

+ Ability to work the required weekday shift and rotating Saturdays.

Schedule Monday-Friday:

10:00 AM-7:00

PM CST Rotating Saturdays:

9:00 AM-6:00 PM CST This is a full-time, fully onsite contract opportunity currently expected to run through the end of the year. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .