Job Summary:

Under indirect supervision, verifies insurance eligibility, interviews patients or their representatives to obtain demographic and financial information, records information required for admission. Explains hospital rules and regulations assists patients in completion of required forms; enters information into computer system and distributes documents to appropriate departments. Collects deposits, collects and disburses valuables, collects patient medications, provides patient information and assigns patient rooms.

Essential Responsibilities:

This description is for recruitment posting purposes only. It has not received full HR review and approval. Upholds KPs Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Makes necessary pre-admission arrangements such as sorting diagnostic forms, charts, doctors orders and collating information prior to patients admission; follows-up on delinquent reports as necessary. Verifies insurance eligibility and obtains authorizations/ pre-certifications. Screens patients and makes referrals to appropriate departments. Interviews incoming patients or their representatives to obtain required information and necessary signatures and explains hospital regulations and policies. Collects/informs patients/representatives of required co-payments/deposits. Completes proper admission forms and prepares patient armbands. Makes bed assignments in coordination w/ nursing based on diagnosis and available accommodations. Maintains bed tracking system for assigned and vacant beds (nights and weekends). Prepares necessary documentation and facilitates communication for patient transfers to/from other facilities. Escorts or arranges for escort of patients to assigned room or area. Notifies nursing stations of special requirements prescribed by physicians such as bed traction equipment, bed boards, special care, etc. Takes instructions from outside facility regarding special equipment/bed requirements. Generates and distributes daily census reports. Informs physician patient is arriving. Handles patient medications upon admission. Secures and releases valuables to patients. Performs decedent affairs functions as appropriate. Provides patient information. Performs quality assurance functions in support of established desk quality program.

KP SERVICE STANDARDS

Follows established service standards as set forth in LMP ABCs. That is, Take Initiative, Take Responsibility, Take Care and Take Pride. Demonstrate compliance in all above four (4) areas.

Examples:

Make a positive first impression, protect patient privacy and confidentiality, assume ownership, resolve conflict, show respect, maintain your environment and support your team. Performs other related duties as required.

Qualifications:

Basic Qualifications:

Experience One (1) year general office or medical office experience. Typing 30 WPM. Knowledge of Medical Terminology and must be able to pass standardized test. Must have good verbal and communication skills. Ability to work rapidly and accurately with phone, personnel and patient interruptions. Proficient in Medical Terminology and ability to pass standardized test. Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education N/A License, Certification, Registration N/A Additional Requirements:

N/A Preferred Qualifications:

• One (1) year hospital admitting experience preferred.
• Cash collection experience preferred.
• CRT experience preferred.
• Ability to demonstrate good mathematical skills preferred.
• Must read, write and speak English fluently, bilingual preferred.

Notes:

May be required to work different locations/hours/shifts based on operational needs