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The Queen's Medical Center

Patient Service Coord - Admit and Registration (Call-In, Varied Shifts)

Career Insights for Registrar / Patient Service Representative

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Based on Hawaii data

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What they do

A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.

$49,492 / year median in Hawaii

+11% projected growth

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Job Description

RESPONSIBILITIES I. JOB SUMMARY/RESPONSIBILITIES
Coordinates healthcare activities and services related to patient's visit to the Medical Center. Works with physicians and their staff, patient families and other health care team members and other facilities to ensure services are coordinated and provided appropriately to the patient.
II. TYPICAL PHYSICAL DEMANDS
Essential:
standing, walking, finger dexterity, seeing, hearing, speaking, repetitive arm/hand motions.
Frequent:
reaching below shoulder level, frequent gripping of an object.
Occasional:
sitting, stooping/bending, twisting body, lifting, pushing/pulling and carrying usual weight of 20 pounds transporting patients, reaching at shoulder level. Operates computer, printer, calculator, and telephone.
III. TYPICAL WORKING CONDITIONS
Not substantially subjected to adverse environmental conditions. Some exposure to communicable diseases.
IV. MINIMUM QUALIFICATIONS A.
Education/Certification and Licensure:
1. High school diploma or comparable education. 2. Ability to perform 7,200 adjusted keystrokes per hour. B.
Experience:
1. Two (2) years recent experience in admitting, business services, scheduling or related work in a healthcare facility, preferably comparable to the Medical Center. 2. Experience to demonstrate knowledge in patient registration, admitting and medical insurance and/or scheduling. 3. Experience to demonstrate ability and skill in use of a personal computer. Equal Opportunity Employer / Disability / Vet Your Health.
Our Legacy Our Mission:
To fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai'i.
Our Values:
Compassion guides our actions Aloha inspires us in all that we do Respect and understanding are essential for the dignity of all Excellence is our quest