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AH
Aloha House
Admissions Coordinator
Career Insights for Registrar / Patient Service Representative
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Based on Hawaii data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$49,492 / year median in Hawaii
+11% projected growth
Job Description
Company Overview Aloha House is a dedicated non-profit organization providing vital substance use and mental health services in our community. Through our partnership with local agencies, we empower adults, youth, and families to transform their lives and foster lasting recovery. Our passionate team is committed to helping individuals achieve healthier, happier lives. Job Overview We are seeking an energetic and detail-oriented Admissions Coordinator to join our team. In this pivotal role, you will manage the patient intake process, coordinate appointments, and ensure seamless communication between clients and our healthcare providers. Your enthusiasm and organizational skills will help create a welcoming environment for those seeking support while maintaining compliance with health regulations and confidentiality standards. Duties Greet and assist patients with the intake process, ensuring all necessary documentation is completed accurately Schedule appointments and follow-up visits using patient management software and electronic health records (EHR) systems Verify insurance information, explain coverage options, and support patients with health insurance inquiries Maintain patient confidentiality in accordance with HIPAA regulations and organizational policies Communicate effectively via phone and email to coordinate appointments, answer questions, and provide exceptional customer service Requirements Proven experience in a medical office or healthcare administrative role, preferably within mental health or substance use services Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) for documentation and communication purposes Knowledge of health regulation policies, including HIPAA compliance and medical confidentiality standards Excellent customer service skills with the ability to communicate clearly via phone and client interactions Ability to type efficiently while maintaining accuracy during high-volume periods Join us in making a meaningful difference! This paid position offers an opportunity to be part of a compassionate team dedicated to community wellness. If you're organized, proactive, and passionate about supporting others' recovery journeys, we encourage you to apply.