A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Monday-Friday, 8:00 AM - 4:30 PM (Onsite) Position Overview The Registration Specialist facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. This role is responsible for creating accurate financial and demographic patient records, verifying insurance coverage, scheduling appointments, collecting payments, and ensuring an exceptional patient experience. The Registration Specialist serves as an important first point of contact for patients while supporting the daily operations of the clinic. Key Responsibilities Greet and assist patients during check-in and check-out Verify insurance coverage and answer basic insurance-related questions Schedule appointments and coordinate patient visits Obtain and accurately enter demographic and financial information Explain department and hospital policies, charges, and procedures Collect payments and process charges as needed Answer incoming calls and direct patients and visitors appropriately Support patient experience initiatives and clinic workflow Troubleshoot issues and assist other areas of the clinic as needed Training & Growth Comprehensive web-based onboarding program Dedicated mentorship and training for up to 90 days with continued support Opportunity for advancement through the Registration Specialist career ladder Team Environment This is a small, highly collaborative clinic team that works closely together to ensure quality patient care and efficient operations. Team members support one another and provide cross-coverage when needed, creating a positive and cohesive work environment. Preferred Qualifications & Skills Experience in a medical office, registration, patient access, or healthcare setting Medical Assistant experience is highly transferable and preferred Strong understanding of insurance verification processes Excellent attention to detail and accuracy Proficiency with Microsoft Office applications Strong communication and customer service skills Ability to multitask in a fast-paced environment Success Milestones Within 3
Months:
Independently perform patient check-in and check-out Answer basic insurance-related questions Navigate registration workflows effectively Within 6
Months:
Troubleshoot registration and patient access issues independently Provide support across multiple clinic functions as needed Serve as a trusted resource within the team
IU Health Values Team:
Collaborate effectively and support colleagues
Compassion:
Deliver exceptional care and empathy to patients, especially given the sensitive nature of breast surgery services
Excellence:
Maintain high standards of accuracy, professionalism, and service This role currently supports approximately 10-12 patients per day , with anticipated growth as the practice continues to expand. Qualifications High School Diploma or equivalent required. Basic Life Support (BLS) certification through the American Heart Association (AHA) preferred. 1-2 years of experience in a healthcare, medical office, patient access, registration, or customer service setting preferred. Ability to learn and retain medical coding concepts; ICD-10 and CPT coding experience preferred. Ability to interpret insurance information and eligibility requirements. Knowledge of clinical practices and medical terminology preferred. Basic proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint. We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.
