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CB
Complete Billing Services
Patient Payment Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Registrar / Patient Service Representative
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Based on Indiana data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$43,672 / year median in Indiana
+7% projected growth
Job Description
Job Title Early Out - Patient Payment Representative Make a Difference in Patient' Lives Do you enjoy helping people, solving problems, and providing exceptional customer service? Complete Billing Services is seeking a Patient Payment Representative to join our growing team in Greenwood, Indiana. In this role, you'll work directly with patients to answer questions about their healthcare accounts, explain payment options, and help resolve account concerns with compassion and professionalism. This position is ideal for individuals with customer service, call center, healthcare, banking, insurance, retail leadership, or collections experience who enjoy helping others and making a positive impact. What you will do Answer incoming and outgoing patient calls regarding healthcare accounts Assist patients with payment arrangements and account resolution Research and resolve account questions and concerns Update patient information and account documentation Provide a positive, professional experience on every interaction Work collaboratively with team members to resolve issues efficiently Maintain HIPAA compliance and patient confidentiality What We are Looking for Excellent communication and customer service skills Ability to remain professional during difficult conversations Strong problem-solving abilities Basic computer skills and ability to navigate multiple systems Detail-oriented and organized Reliable attendance and strong work ethic Positive attitude and willingness to learn Why Join Complete Billing Services ✅ Stable Full-Time Employment ✅ Monday-Friday Schedule ✅ Paid Training ✅ Healthcare Industry Experience ✅ Opportunities for Career Advancement ✅ Supportive Team Environment ✅ Competitive Benefits Package ✅ Work That Makes a Difference At Complete Billing Services, we believe great employees are the foundation of great service. We invest in our team members through training, development, and advancement opportunities. Benefits Medical Insurance Dental Insurance Vision Insurance Paid Time Off Paid Holidays 401(k) Life Insurance Employee Assistance Program Career Growth Opportunities Personal Work Relationships The incumbent must deal with a variety of staff levels, conditions and circumstances. Routine contacts are to be expected from incoming calls, patients, management, and associates, internal and affiliate company associates. Occasionally contacts can be expected from external people (vendors, customers, professional community, government agencies, and etc.) dealing with activities of limited complexity.