Patient Access Specialist

at Robert Half in Bangor, Maine, United States Job Description Description We are looking for multiple Patient Access Specialists to support patient intake and account set-up activities for a hospital-based environment in Bangor, Maine. This Long-term Contract position focuses on creating a smooth and compassionate registration experience while maintaining accurate records, supporting compliance standards, and helping patients understand key financial and treatment documentation. The ideal candidate will combine strong customer service skills with attention to detail to ensure timely pre-registration, insurance review, and point-of-service collection processes. 3 available schedules Sunday, Monday, Tuesday 7p-7:30a

• overnights with differential pay Monday, Tuesday, Wednesday 7a-7p Thursday, Friday, Saturday 7a-7p

Responsibilities:

• Welcome and assist patients during the registration and admission process, ensuring information is entered accurately and services are prepared without delays.
• Create and update patient accounts by verifying demographics, assigning medical record identifiers, and processing physician orders in accordance with established procedures.
• Complete pre-visit registration activities through inbound and outbound communication to gather insurance details, review financial responsibility, and confirm required account information.
• Review coverage and benefit responses within verification tools, document applicable plan details, and support accurate billing and cleaner claim submission outcomes.
• Explain consent forms, patient notices, and education materials to patients, guarantors, or legal guardians, and obtain all required signatures and supporting documentation.
• Perform medical necessity and compliance screening, including notifying Medicare patients when services may not be covered and documenting the appropriate forms.
• Collect point-of-service payments, discuss outstanding balances, and present available payment arrangement options with professionalism and empathy.
• Monitor account quality through audits and reporting activities, correct registration issues when identified, and provide data or updates to Patient Access leadership as needed.
• Deliver courteous, compassionate service in every interaction while meeting departmental productivity, service, and accuracy expectations. Requirements
• Previous experience in customer service, patient access, registration, or a related administrative support role.
• Strong data entry skills with the ability to maintain accuracy in a fast-paced healthcare setting.
• Experience reviewing insurance information and handling patient financial discussions, including collections, is preferred.
• Ability to explain forms, instructions, and general processes clearly to patients and families.
• Solid organizational skills and attention to detail when managing documentation, compliance steps, and account updates.
• Comfortable making and receiving calls to obtain registration, demographic, and insurance information.
• Ability to work within established policies, confidentiality standards, and regulatory requirements in a hospital environment.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity

• whenever you choose
• even on the go.

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