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MS
Michigan State University
Health Care Representative
Career Insights for Registrar / Patient Service Representative
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Based on Michigan data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$44,452 / year median in Michigan
+2% projected growth
Job Description
Position Summary The Health Care Representative will support medical office operations by actively performing in a variety of roles that combine both direct and indirect patient care. In this important front-line role, the selected candidate will proudly provide service to our patients with a warm greeting and perform administrative functions for the clinic or medical office through knowledge of medical terminology and applications. MSU Health Care spans 46 adult and pediatric specialties committed to high-quality patient care and is the academic medical center of Michigan State University! MSU Health Care provides exemplary care in our communities to support the research and academic missions of MSU Health Sciences. MSU Health Care is a network of organizations (some public and some private) that are operated or managed as part of an integrated health system with a single mission to improve the health of Michigan. Delivering next-generation health care experiences requires a new way of thinking. Reimagining the delivery of health care is the foundation of our mission! If you are interested in working in an environment where you can make a difference, consider MSU Health Care for your career. We offer a competitive salary and an excellent benefits package, including tuition assistance, medical/dental/life/long-term disability, paid time-off and an excellent retirement package! Minimum Requirements Knowledge normally acquired through a high school education; a minimum of one year of related and progressively more responsible or expansive work experience in a medical office, medical clinic, or in mental health office; or an equivalent combination of education and experience. Desired Qualifications Familiarity with medical terminology; experience in scheduling, screening, and confirming medical appointments using a computerized information system; current or prior experience obtaining/checking authorizations; experience scanning documents and handling a multi-line phone system. One year of work-related experience in a medical office clinical setting with medical terminology preferred. Must have a strong desire and/or experience to work with a patient population that is diverse socially, financially, and ethnically. Must have the ability to work independently and collaboratively with minimal supervision completing assignments accurately. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Required Application Materials Resume Cover Letter Work Hours Work hours are typically 8:00 AM - 5:00 PM but may vary as necessary to accommodate clinic operations.