Patient Care Representative - Sleep Equipment Medical West Respiratory Services - 2.5 Affton, MO Job Details Full-time 1 day ago Benefits Paid training Health savings account Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Life insurance Referral program Pet insurance Qualifications Direct patient care Clear verbal communication Customer service HIPAA Healthcare education Empathy Medical terminology Full Job Description Company Overview Medical West Respiratory Services is dedicated to setting the standard for excellence in respiratory care provided to patients within the office & home environments. Our mission is to enable patients with chronic conditions to remain engaged in life, supported by a culture rooted in growth, security, and integrity. We offer comprehensive benefits, including tailored medical plans, dental & vision coverage, and a matching 401(k) program. Overview We are seeking a compassionate Patient Care Representative who specializes in Sleep Equipment (CPAP) to join our team. This role involves providing exceptional customer service, education & support to patients requiring sleep therapy equipment. The ideal candidate will possess strong communication skills, medical office experience, and a thorough understanding of healthcare regulations to ensure seamless patient interactions and equipment management. Duties Serve as the primary point of contact for patients regarding sleep equipment needs, education, questions: in-person communication & via phone communications Assist patients with the setup, instruction, and troubleshooting of sleep therapy devices such as CPAP machines. Manage patient records using Electronic Health Records (EHR) systems, ensuring accuracy and confidentiality at all times. Maintain detailed documentation of patient interactions, equipment orders, and service activities in compliance with health regulation policies. Provide administrative support including data entry, appointment scheduling, and managing patient correspondence using Microsoft Office tools. Educate patients on proper device usage, maintenance procedures, and safety protocols while maintaining a compassionate approach. Experience Previous experience working in a medical office or healthcare setting is preferred. Familiarity with medical administrative tasks such as insurance verification and maintaining patient confidentiality. Proficiency in Microsoft Office applications including Word, Excel, and Outlook for documentation and communication purposes. Knowledge of health regulation policies related to patient privacy (such as HIPAA) and medical device standards. Strong customer service skills with the ability to communicate clearly, effectively, professionally - in person & via phone Basic understanding of medical terminology is desirable. Join us in delivering vital sleep care solutions by providing dedicated support that enhances patient well-being through compassionate service and professional excellence!

Position Location:

In Office (Monday-Friday) Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Paid training Pet insurance Referral program Tuition reimbursement Vision insurance

Work Location:

In person