JMA Pediatrics is currently hiring for a full-time, on-site Customer Service Representative (CSR) to handle day-to-day tasks such as assisting patients and their families with inquiries, managing appointment scheduling, and delivering exceptional customer service to ensure patient satisfaction. The CSR will also be responsible for maintaining accurate patient records, addressing real-time concerns, and delivering a seamless customer experience ensuring best patient experience and care with positive outcomes.

Qualifications:

Customer Service, Customer Support, and Customer Satisfaction skills Experience in enhancing Customer Experience Strong problemsolving abilities and patience Excellent communication and interpersonal skills Proficiency in relevant computer systems and software Positive candidate to enhance in JMA Pediatrics positive team work Previous experience in a healthcare setting is beneficial High school diploma or equivalent; a degree in a relevant field is a plus

Benefits:

Competitive Compensation and Excellent benefits: Medical, Dental, Vision, Life, Disability, PTO & 401K ___________________________________________________________________ JMA Pediatrics conducts criminal background checks on all applicants prior to hire. A conviction will not necessarily disqualify you from employment, but will be considered in relation to the position and in accordance with applicable laws. JMA Pediatrics is committed to Equal Employment Opportunity and does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, veteran status, or any other status protected under federal, state, or local law About JMA Pediatrics - Jeffers, Mann & Artman Join Jeffers, Mann and Artman Pediatric & Adolescent Medicine, P.A., and become part of a dedicated, collaborative team that has been a trusted name in pediatric care in the Raleigh area for nearly 30 years. We take pride in our Family-Centered Medical Home approach, where physicians and providers work together to deliver exceptional, evidence-based care while championing equal access for all families—regardless of insurance. With seven locations across the Triangle—including Raleigh, Clayton, Cary, Wake Forest, Holly Springs, West Cary, and Rolesville—our growing practice offers flexibility, competitive salaries, and a robust benefits package including medical, dental, vision, disability, life insurance, 401K, and profit sharing. At JMA, we're not just treating patients—we're helping build healthier, happier futures. Come grow with us!