Make a meaningful impact by supporting patients and care teams every day. As a Front Office Specialist at TriHealth, you're part of a culture built on respect, collaboration, and exceptional care. Grow your skills in a place that puts people first.

Location:

Good Samaritan Hospital. 375 Dixmyth Ave.

Schedule:

Day shift;

NO WEEKENDS, NO HOLIDAYS, NO ON-CALL REQUIREMENTS

Benefits:

https://careers.trihealth.com/what-we-offer/benefits

• Please note:

OPTIONAL

positions are not eligible for TriHealth benefits

• We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

Job Overview:

This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.

Job Requirements:

High School Diploma or GED degree (Required) 3

• 4 years experience in a related field (Required)

Job Responsibilities:

Answers incoming telephone lines and handles and distributes calls. Demonstrates flexibility and takes initiative in seeking or accepting additional assignments. Schedules patient appointments. Informs department of issues. Accurately inputs patient registration information and updates patient insurance and demographic information. Accepts payments and logs appropriately. Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job. Handles patient complaints and refers to manager as appropriate.

Working Conditions:

Climbing

• Rarely Hearing:

  Conversation

• Consistently Hearing:

  Other Sounds
• Frequently Interpersonal Communication
• Frequently Kneeling
• Occasionally Lifting