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IH
INTEGRIS Health
Patient Services Representative
Career Insights for Registrar / Patient Service Representative
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Scorecard
Based on Oklahoma data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$43,002 / year median in Oklahoma
+11% projected growth
Job Description
The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. The Patient Services Representative responsibilities include, but are not limited to, the following: Responsible for receiving and/or dispatching incoming phone calls Collects payments for copays and deductibles Makes financial arrangements for patients Performs check in and out duties accurately and timely Makes appointments for visits and, if an emergency, informs a clinical employee or provider Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc. Accurately enters patient demographics into the practice management system Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider Manages large call volume while maintaining excellent telephone etiquette Organizes workflow to meet patient needs in a timely manner Reports to Office Manager/Supervisor. Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive. This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.