Medical Office Phone & Administrative Specialist Olympia Neurological Institute - Pain Management & Neurosurgery Olympia Neurological Institute is seeking a friendly, dependable, and hard-working Medical Office Phone & Administrative Specialist to join our team. We are a growing pain management and neurosurgery practice that genuinely cares about both our patients and our employees. This is a full-time, on-site position and is ideal for someone who enjoys staying busy, communicating with people, and working as part of a fast-paced medical office team. Primary Responsibilities The majority of this position will be focused on phones and patient communication , with additional fax and administrative responsibilities as needed.

Responsibilities include:

Answering and managing incoming patient phone calls Assisting patients with general questions and directing clinical questions appropriately Scheduling and rescheduling patient appointments Communicating with physicians, hospitals, pharmacies, and other medical offices Receiving, reviewing, and routing incoming faxes Sending medical documentation and correspondence as needed Documenting patient communications accurately Assisting with general administrative and office tasks Helping resolve day-to-day patient and office issues Supporting other members of the team when needed What We're Looking For The ideal candidate is someone who is: Friendly, professional, and patient-focused A strong multitasker who can manage multiple responsibilities at once Comfortable handling a high volume of phone calls A quick learner who adapts well to new systems and processes A self-starter who does not need constant direction Organized and detail-oriented Dependable and consistent Comfortable working in a busy medical office environment Someone who enjoys staying productive throughout the workday Able to communicate professionally with patients, providers, and other medical offices A team player who is willing to step in and help when needed Preferred Experience Previous medical office experience is preferred but not required for the right candidate. Experience with the following is a plus: AdvancedMD MDToolbox Medical scheduling Patient phone support Medical records and fax management Pain management, neurosurgery, or specialty medical practices Bilingual candidates are encouraged to apply, but bilingual ability is not required. Benefits Olympia Neurological Institute offers competitive compensation and a comprehensive benefits package, including: Medical insurance Dental insurance Vision insurance 401(k) with up to a 5% employer match Supportive and inclusive team environment About Olympia Neurological Institute Olympia Neurological Institute is a pain management and neurosurgery group committed to providing excellent patient care while creating a positive workplace for our employees. We believe patients receive better care when they are supported by a strong, dependable team. We value employees who take pride in their work, treat patients and coworkers with respect, and want to contribute to a practice where their work matters. This position is on-site and is not a remote position.

Job Type:

Full-time Pay:

$15.00 - $18.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person