Patient Service Rep (Plumsteadville, PA, 18949) | 07/09/26

Job Description Title:

Patient Service Representative Location:

Plumsteadville, PA 18949

Duration:

3months (Temp to Perm) Weekly schedule will include 1 late shift of 11:45am-8:15pm. other shifts will be 7:45am-4:15pm or 8am-4:45pm Schedules are available 2 weeks out.

XXXX:

XXXXXXXXXXX1

to

XXXXXXXXXXX5

an hour

Description:

Interview:

Teams interview Position overview:

Patient Service & Scheduling:

Answering patient calls and handling inquiries promptly, following protocols and service standards.

Scheduling appointments (in person or by phone), confirming details, and rescheduling or canceling as needed.

Managing patient arrival and departure activities — collecting copays, obtaining insurance cards, signatures, and referrals, and updating records in the EMR.

Communicating wait times and patient flow to both patients and staff

Financial & Administrative Tasks:

Verifying patient demographics, insurance eligibility, and benefits Obtaining pre-authorizations, referrals, and coordinating benefits

Regulatory & Compliance:

Ensuring compliance with federal, state, and local

Maintaining patient confidentiality and safety

Customer Experience:

Anticipating patient needs and resolving issues promptly Building positive relationships with patients, visitors, and staff Responsibilities - Room patients, patient calls, booking appts, other responsibilities as assigned.

Training:

5hour EPIC training on a Friday during the onboarding process. 8a-1p with break plus15-minute HIPAA training module.