We are seeking a highly motivated, organized, and results-driven Legal Assistant / Intake Coordinator to join our law firm and take ownership of our bankruptcy intake and client conversion process. This is not a passive administrative position. We are looking for someone who is serious about their career, comfortable speaking with prospective clients, and motivated to follow up consistently until a potential client makes a decision. The ideal candidate is professional, confident on the phone, organized, analytical, diligent, and able to manage multiple leads and matters without allowing opportunities to fall through the cracks. Responsibilities Contact new bankruptcy leads promptly by phone, text, and email. Conduct consistent follow-up with prospective clients who have not yet retained the firm. Explain the firm's consultation, onboarding, and retainer process clearly and professionally. Send attorney fee agreements and retainers for electronic signature. Follow up on outstanding retainers until they are completed. Schedule consultations and appointments for prospective clients. Maintain organized and accurate records of all lead communication and follow-up activity. Update the firm's CRM and case management systems after every interaction. Track prospective clients throughout the intake process from initial inquiry through signed retainer. Identify leads that require additional follow-up and develop a plan to move them forward. Communicate with attorneys and staff regarding new clients and potential cases. Assist with opening new bankruptcy matters once clients retain the firm. Ensure new clients receive necessary onboarding documents, questionnaires, and instructions. Monitor outstanding documents and information needed from clients. Help oversee the day-to-day organization of the legal/intake department. Maintain deadlines, task lists, calendars, and client communications. Provide excellent customer service while maintaining professionalism and confidentiality. Assist with additional administrative and legal support duties as needed. What We Are Looking For We are looking for someone who is: Highly motivated and results-oriented Excellent at communicating by phone, email, and text Comfortable making a high volume of outbound follow-up calls Persistent without being unprofessional or overly aggressive Confident speaking with prospective clients about retaining the firm Organized and capable of managing many leads at the same time Analytical and able to identify priorities and problems Diligent about completing tasks and following through Detail-oriented and dependable Able to work independently and take ownership of responsibilities Comfortable working in a fast-paced law firm environment Professional when dealing with sensitive financial and personal information Able to communicate effectively with attorneys, staff, clients, and prospective clients Someone who takes initiative rather than waiting to be told what needs to be done Technical Skills Candidates should be comfortable using: Microsoft Word Microsoft Excel Microsoft Outlook Microsoft Office / Microsoft 365 Electronic signature platforms CRM and case management software Phone and text communication systems Experience with bankruptcy software, legal case management software, CRM systems, or law firm intake is strongly preferred but not required for the right candidate. Performance & Bonus Opportunity This position offers an opportunity for performance-based bonuses . We are looking for someone who understands that consistent follow-up matters. A prospective client should not be forgotten simply because they did not sign a retainer after the first conversation. The right candidate will take ownership of the pipeline, follow up diligently, build relationships with prospective clients, and work toward converting qualified consultations into retained clients. Benefits Paid Time Off (PTO) Paid Vacation Paid Holidays Performance-Based Bonus Opportunities Full-Time Employment Opportunity for increased responsibility and professional growth within the firm Important This is a full-time, in-office position. Remote or hybrid work is not available for this role. We are looking for someone who wants to become an important part of the firm and who takes their responsibilities seriously. If you are proactive, competitive, organized, comfortable on the phone, and motivated by achieving results, we encourage you to apply.

Pay:

$15.00 - $17.00 per hour

Benefits:

Paid time off

Work Location:

In person