A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
This position is ONISTE in Kailua-Kona, Hawaii - SIGN
ON BONUS!
Company Overview CorroHealth specializes in enhancing healthcare revenue cycle management by providing comprehensive solutions that improve documentation, coding, claims processing, and denials management. Our global team delivers scalable, integrated services that support complex reimbursement workflows, bridging the gap between patient care and revenue. Job Summary We are seeking a dedicated Patient Services Representative - Registration to join our onsite team in Kona, HI. This vital role involves providing exceptional front-line customer service to patients while ensuring accurate registration and documentation processes. The ideal candidate will possess strong medical administrative skills, a thorough understanding of health information management, and excellent communication abilities. This position offers an exciting opportunity to contribute to a dynamic healthcare environment while supporting efficient patient flow and compliance. The Patient Services Rep - Registration will be required to work schedules that accommodate a 7/24 work schedule and be able to independently make compliant decisions on how to apply HIPAA and FCC regulations.
ESSENTIAL JOB FUNCTIONS
Exceed productivity standards as outlined by business line Complete patient registration (post clinical triage of patient) by obtain and verify health plan coverage Accurately document patient demographics and health plan information Support access registration, insurance verification and authorization functions Contact physician offices and/or payers for follow-up on eligibility and authorizations Maintain quality scoring and accuracy on all accounts worked Ability to work independently and make responsible decisions Completes timely follow-up on assigned accounts to ensure no cash loss Demonstrates the ability to prioritize work with minimal oversight to meet outlined goals Acts as a knowledge resource for team members High level understanding of client host system functions Clearly documents actions taken and next steps for account resolution in patient accounting system Ensure all accounts are worked within client standards and Federal Regulations Work within federal, state regulations, department/division & all Compliance Policies Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications Maintain continuing education, training in industry career development Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc. Attend training sessions as directed by management and disseminate to colleagues Integrate information obtained through training sessions and policy changes immediately into daily routine
EDUCATION
: High School or equivalent Preferred
EXPERIENCE
(we will train the right candidate) Minimum of 1 year of Access Registration or front office physician healthcare experience Minimum of 3 year in hospital or physician operation Minimum of 1 year of basic computer skills to include MS Office apps: Outlook, Word, Excel
OTHER HELPFUL EDUCATION OR EXPERIENCE
Epic hospital system experience Demonstrate knowledge of communication regulations relating to HIPAA and TCPA and other FCC requirements Experience with Insurance payers (Medicare, Medicaid, Commercial, Workers Compensation) preferred Remote working experience PointCareClick KNOWLEDGE, SKILLS and
ABILITIES
Exceptional customer service skills Excellent verbal and written communication skills Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality Proficient use of hospital registration and/or billing systems, and Microsoft Word and Excel software applications Ability to follow regulations outlined by state, federal, and third-party coverage procedures Ability to model the basic values of the mission, vision and values of Xtend Healthcare and the client Ability to manage multiple tasks simultaneously and adjust to issues as needed in a dynamic work environment Ability to prioritize and effectively anticipate and respond to issues as they arise Ability to post transactions in multiple systems Good analytical and problem-solving skills Ability to work independently
Pay:
$20.00 - $29.00 per hour
Benefits:
401(k) matching Dental insurance Disability insurance Health insurance Health savings account Life insurance Paid time off Paid training Referral program Tuition reimbursement Vision insurance
