Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
BU
Brown University Health
Patient Service Rep
Career Insights for Registrar / Patient Service Representative
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Rhode Island data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$49,777 / year median in Rhode Island
+7% projected growth
Job Description
Job ID:
JR-111930
Entity:
Brown Health Medical Group Primary Care Location Name:
Cranston-1500Pontiac Avenue City, State:
Cranston, RI Work Type:
FULL TIME
Hours Per Week:
40Shift:
Day Posted Date:
7/28/2026 SUMMARY The Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process. Brown University Health employees are expected to successfully role model the organization's values of Compassion , Accountability , Respect , and Excellence as these values guide our everyday actions with patients, customers, and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.The core Success Factors include:
Instill Trust and Value Differences Patient and Community Focus and CollaborateRESPONSIBILITIES
Oversees patient financial process to ensure patient payments (co-payments, deductibles, self-pay) are obtained at time of service and are properly processed. Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc. Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame. Provides clerical support for the practice. Orients and serves as a resource to new employees regarding department policies and procedures. Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives. Protects and preserves the patient's right to privacy and confidentiality. Travel to satellite offices to perform duties may be required. Performs other related duties as required.MINIMUM QUALIFICATIONS BASIC KNOWLEDGE
Knowledge normally acquired through completion of two year Medical Office Management/Medical Secretary program or equivalent experience in a physician's medical office practice. Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.EXPERIENCE
Two years experience in a physician's medical office practice. Proficient in English language and computer appointment scheduling skills. Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.PAY RANGE
$18.13- 29.90 LOCATION Cranston-1500 Pontiac Avenue
- 1500 Pontiac Avenue Cranston, Rhode Island 02920 WORK TYPE M
F:
9- 5:30p