Help desk Specialist II

Job

Kriaanet Inc

JBSA Randolph, TX (In Person)

$50,500 Salary, Full-Time

Posted 3 days ago (Updated 1 day ago) • Actively hiring

Expires 6/9/2026

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Job Requirements Jbsa Randolph, TX Secret Polygraph not specified Early Career (2+ yrs experience) $49,000 - $52,000

Associates Degree in Management of Information Systems/Technology or similar degree.

Three years minimum Knowledge, Skills, and Abilities (KSAs):

Experience responding to and diagnosing problems through discussion with users.
Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
Experience with help desk operations and serving as focal point for customer concerns.
Experience providing support to end users on a variety of issues.
Experience identifying, researching, and resolving technical problems.
Experience responding to telephone calls, email and personnel requests for technical support.
Experience documenting, tracking, and monitoring problems to ensure a timely resolution.
Experience providing second-tier support to end users for either PC, tablet, mobile phone, server, network, or mainframe applications or hardware.
Experience interacting with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

Information Assurance Technical (IAT)

US Citizenship required
DoD government security clearance SECRET or higher group id: 91103685 N Name Hidden Recruiter Apply now