A Bell Person or Baggage Attendant assists guests and travelers with luggage and bags. Works at airports, train stations, cruise ship terminals or hotels.
Ensure the smooth, normal operations and implementation of all Bell Service tasks, as assigned. Ensure all luggage is delivered/collected accurately, efficiently and on time. Greet and assist with guest arrivals and departures by handling guest check-in and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, fax and ensuring complete guest satisfaction. All functions will be performed within the guidelines of the MNGE policies & procedures.
Responsibilities:
1. Responsible for all Bell Service activities such as luggage service upon guests' check-in and check-out, luggage storage, message service, information service and other related tasks. 2. Utilize bell carts effectively and with caution, taking care of guest luggage and packages. 3. Ensure the front desk and immediate areas are staffed/covered to accommodate guests. 4. Extend assistance to guests and patrons alike, supervising, checking and recording storage of guest luggage in the storeroom on daily basis, ensuring hotel guidelines. 5. Assist guests by opening doors, greeting courteously, and promptly attending to guest requests. 6. Offer to help guests on guest transportation or other bookings; direct them to appropriate floor areas. 7. Develop a good understanding of layout and be able to give directions to all areas in Hotel including pool; be able to supply the guest with all information that they need to be able to enjoy their stay. 8. Assist Front Desk during busy periods, ensuring complete guest satisfaction. 9. Must be able to work all shifts or varying schedules to support business needs. 10. Ensure guests messages, faxes are passed to guests, or delivered to guest room immediately and accurately. 11. Responsible for calling taxi, VIP service, or other guest requests in timely manner. 12. Follow all company safety and security policies & procedures; report accidents, injuries and unsafe conditions. 13. Ensure proper and clean uniform, professional business appearance, attitude and performance. 14. Clean and maintain lobby, entrance doors and bell carts and including snow removal. 15. Perform other duties, as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.
SUPERVISORY/MANAGEMENT AUTHORITY
This position does not have Supervisory responsibilities.
EDUCATION HS
Diploma; and/or combination of education & experience preferred. Command of the English language required.
EXPERIENCE
Minimum 1 year in hotel, customer service, transportation, or front office experience required. Possess positive, friendly and out-going personality; work as a customer-service focused team player.
LICENSES/CERTIFICATIONS
Must have ability to pass comprehensive background check, drug test, and obtain gaming license when required.
JOB DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Shift work, holidays, weekends and nights may be assigned. Ability to maneuver in all areas of casino, frequent ascent/descent from bus stairs, frequent standing, walking, sitting; travel to various on/off site venues, which may involve elevation changes in surfaces. Ability to lift at least 35 lbs. Visual acuity to discern and examine text, graphics, color and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office or required equipment; examine or update documents, records, data, instructions, logs, & files. This list of minimum essential functions is illustrative of the minimums ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.
