Director of First Impressions (DOFI) / Agent Concierge Keller Williams Bay Area Estates | Los Gatos, CA $50,000-$68,000 annually + bonus opportunities | Full-Time | In-Person, Monday-Friday About the Opportunity Keller Williams Bay Area Estates is looking for an exceptional Director of First Impressions (DOFI) / Agent Concierge to help create a high-level experience for our agents, clients, guests, and leadership team. This is not a traditional receptionist position . You'll be at the center of a busy, high-performing real estate office—creating an exceptional first impression while helping agents get questions answered, requests resolved, and day-to-day office needs handled quickly and professionally. We're looking for someone who combines hospitality with execution : warm and personable, but also organized, dependable, proactive, tech-savvy, and comfortable taking initiative. If you naturally notice what needs to be done, enjoy helping people, and take pride in being someone your team can consistently count on, we'd like to meet you. What You'll OwnFirst Impressions & Agent Concierge Create a warm, polished, and professional experience for agents, clients, guests, and vendors Serve as the first point of contact for visitors, incoming calls, and general office inquiries Support agents with day-to-day office needs, questions, and requests Take ownership of requests and help ensure they are followed through to resolution Maintain a professional, organized, and welcoming front-office environment Office Coordination & Support Support meetings, trainings, events, scheduling, and office communications Coordinate with leadership, staff, vendors, and outside partners Help maintain conference rooms, common areas, supplies, and overall office readiness Anticipate needs and address issues before they become problems Step in wherever needed to help create an exceptional office experience Technology & Communication Communicate professionally in person, by phone, email, and messaging platforms Quickly learn office systems, software, and AI tools Maintain accurate information and strong attention to detail Use technology to improve communication, organization, and efficiency Schedule & Reliability This is a full-time, five-day-per-week, in-person position in our Los Gatos office. This is not a hybrid or remote role. Because this position provides daily front-office and agent coverage, consistent, reliable, and punctual on-site attendance is an essential function of the role. Our agents, clients, and team need someone they can count on to be present, prepared, and ready to help each day. What Success Looks Like You'll know you're succeeding when: Everyone entering the office immediately feels welcomed and valued Agents know they can count on you Requests are handled promptly and don't fall through the cracks Communication is responsive, accurate, and professional The office consistently looks and feels polished, organized, and ready for business You notice what needs attention without always being asked Problems are approached with a positive, solution-oriented mindset You are consistently present, prepared, and dependable Who We're Looking For You may be a great fit if you: Genuinely enjoy interacting with and helping people Have a warm, polished, and professional presence Have a demonstrated history of reliability and strong follow-through Take initiative instead of waiting to be told what to do Stay composed when several people need your attention at once Communicate confidently and professionally with different personalities Are highly organized and attentive to details Learn technology and new systems quickly Enjoy working in a fast-moving, high-performance environment Take pride in being someone others can depend on Qualifications 2+ years of professional office, real estate, executive support, hospitality leadership, concierge, or high-touch client-service experience preferred Strong written and verbal communication skills Strong organizational skills and attention to detail Comfortable with Microsoft Office and/or Google Workspace Comfortable learning CRM, task-management, office systems, and AI tools Experience supporting multiple people in a fast-paced environment preferred Real estate experience is a plus, but not required We care as much about professionalism, hospitality, initiative, reliability, and ability to learn as we do about industry experience. Compensation & Benefits Base salary: $50,000-$68,000 , depending on experience and qualifications Bonus opportunities Health insurance 401(k) Paid time off Long-term growth opportunities Why Join Keller Williams Bay Area Estates? You'll become an important part of the daily experience inside one of Silicon Valley's leading real estate offices. You'll work closely with our agents, leadership, and operations team while gaining exposure to multiple areas of the business. For someone who demonstrates initiative, reliability, strong performance, and a desire to grow, there is an opportunity to take on greater responsibility over time. If you're someone who naturally thinks, "How can I help, and how can I make this better?" , we'd like to meet you.

Pay:

$50,000.00 - $68,000.00 per year

Benefits:

401(k) Health insurance Paid time off Application Question(s): This position requires consistent, in-person attendance Monday through Friday at our Los Gatos office. Are you able to reliably meet this schedule requirement? Imagine an agent needs immediate help, a client has just walked in, the phone is ringing, and you're already working on a time-sensitive task. How would you handle the situation? What technology do you regularly use at work? Please include office software, communication platforms, CRM/task-management systems, or AI tools you're comfortable using. Are you open to completing the KPA (Keller Personality Assessment) as part of our interview process? Do you have a professional LinkedIn profile? If yes, please provide the link to your profile.

Work Location:

In person