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Troon Golf LLC

Spa and Wellness Experience Coordinator

Career Insights for Concierge

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What they do

A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.

$34,852 / year median in Florida

+13% projected growth

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Job Description

Greet members and guests warmly and professionally. Manage spa and wellness appointments, check-ins, and transactions using Club Essentials. Assist members with online booking and general app navigation. Provide facility tours and answer questions about spa services, fitness amenities, and programs. Conduct fitness orientations for new residents, including basic equipment instruction and safety guidance. Support spa providers by coordinating schedules and maintaining smooth daily flow. Assist with retail sales and maintain inventory of wellness products. Help ensure the Spa and Wellness Center is clean, organized, and ready for daily operations. Friendly, professional, and service-oriented personality. Strong communication and customer service skills. Ability to multitask and stay organized in a fast-paced environment. Comfort using technology and learning new systems. Interest or background in spa, wellness, hospitality, fitness, or customer service. Weekend availability. Experience in a spa, salon, fitness center, hospitality, or front-desk environment. CPR and First-Aid certification (or willingness to obtain within 90 days). Ability to stand, walk, bend, and lift up to 50 lbs. occasionally. Ability to remain active throughout the shift. Beautiful spa and wellness environment. Supportive, professional team culture. Opportunity to learn both spa and fitness operations. Meaningful interactions with members in a community-focused setting. Healthcare Benefits - Medical (if determined by the ACA measurement). Retirement Benefits - 401(k) with employer match (19 years of age and older). Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.