Patient Concierge Look Lab Med Spa Winter Park, FL Job Details Full-time $42,000 - $50,000 a year 18 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Opportunities for advancement Qualifications Customer communication Full Job Description Description Look Lab Med Spa is a rapidly growing, multi-state med spa with a clear vision to become a household name in the world of aesthetics. In just three years, we've expanded to 6 locations across 4 states and built a team of 50+ employees , and we're just getting started. We're in a high-growth phase and are looking for driven, high-performing individuals who want to grow with us. We promote heavily from within and are committed to developing future leaders across every level of the organization. Look Lab is known for delivering elevated, natural results and a luxury-level patient experience. Our team operates with precision, intention, and a commitment to excellence in every detail. We are seeking a high-performing Patient Concierge who is equal parts hospitality expert, sales professional, and operational powerhouse . This is a revenue-driving, experience-defining position that directly impacts the success of the clinic. ✨ What You'll Own You will be the first and last impression of Look Lab—and responsible for ensuring every patient experience feels seamless, elevated, and intentional.

You will:

Drive revenue through rebooking, memberships, and skincare recommendations Maximize provider schedules by ensuring patients are booked correctly and consistently Create a luxury, personalized experience from arrival to checkout Confidently guide patient decisions while maintaining warmth and professionalism Support clinic flow by anticipating needs, staying ahead, and keeping the day organized Follow up with patients and leads to maintain momentum and retention Capture content (photos/videos) that aligns with our brand aesthetic Operate with extreme attention to detail in scheduling, invoicing, and patient records What Winning Looks Like Top performers in this role: Naturally influence patient decisions with confidence Consistently rebook patients before they leave Identify opportunities to introduce memberships and products Stay calm, polished, and proactive in a fast-paced environment Take ownership without needing to be managed Elevate the energy and professionalism of the entire clinic Who This Is For This role is for someone who: Thrives in a fast-paced, high-expectation environment Loves both people AND performance Is highly organized and detail-oriented Has strong communication skills and presence Is coachable, but also a self-starter Wants to grow into leadership or management over time Who This Is NOT For Someone looking for a slow-paced or purely administrative role Someone uncomfortable with sales or influencing decisions Someone who needs constant direction or oversight Qualifications Experience in luxury hospitality, sales, or customer service preferred Strong organizational and multitasking ability Comfortable with technology, scheduling systems, and social media Professional presence and communication skills Compensation & Growth Competitive hourly pay + monthly performance bonuses Medical, Dental & Vision insurance 401(k) retirement plan Exclusive employee pricing on aesthetic services and medical-grade skincare Professional development and ongoing training Career growth opportunities within a growing company Supportive, fast-paced team culture Schedule Full-time or part-time available Must be available evenings and weekends About Look Lab Med Spa We operate with a simple philosophy: Look Good. Feel Good. Do Good. If you're someone who takes pride in excellence, loves helping people feel their best, and wants to be a part of a high-performing, growth-oriented team, we'd love to meet you.