JOB TITLE

Client Care Consultant (Home Care Sales & Client Relations)

LOCATION

Quad Cities and surrounding areas

JOB TYPE

Full-time, in person

WHAT WE OFFER

Base salary of plus incentives Health, dental, and vision insurance 401k with Match Paid time off and paid holidays Mileage reimbursement Structured onboarding and ongoing coaching A locally owned team that takes care of its people

THE ROLE

When a family calls Home Instead, it is usually one of the hardest weeks of their life. Mom fell. Dad is forgetting his medications. The kids live an hour away and are out of options. You are the person who takes that call, sits at that kitchen table, and helps them decide what to do next. As our Client Care Consultant, you guide families through care decisions, build the care plan, and stay close as needs change. Part advisor, part advocate, part consultative sales. All three matter.

WHAT YOU WILL DO

Meet with families in their homes to understand what is happening, what they are worried about, and what kind of help would make a difference Recommend a care plan that fits the family, and guide them to a decision to start services Stay in touch with families who are not ready yet, and be there when they are Partner with our scheduling team to match each client with the right Care Pro, and lead the introduction so the first visit goes well Check in with clients and families on a regular schedule, and adjust care as needs change Step in when something is not working. Listen, resolve it, and follow through Keep client records current so the whole team is working from the same information Share in the after-hours on-call rotation with the office team

WHO THRIVES IN THIS ROLE

You are motivated by results. You want to be the one families choose, and you can confidently guide them to a decision and a commitment. You are compassionate. Families are stressed and uncertain. You meet them with patience and warmth before you guide them. You believe in keeping people at home. Helping someone stay in the place they love is what drives you. You work best at a fast pace. Quick responses, full days, and a lot of moving pieces energize you rather than wear you down. You are a team player. You work closely with schedulers and Care Pros and treat their success as your own. You take ownership. You plan your day, follow through, and do not wait to be told what comes next.

REQUIREMENTS

2+ years in a client-facing consultative or sales role. Senior living, hospice, home health, healthcare admissions, or social services is a strong plus Daily comfort with CRM or case management software Valid driver's license, reliable vehicle, and auto insurance Ability to pass a background check Occasional evening or weekend availability

ABOUT US

Home Instead is the world's leading provider of non-medical in-home care for older adults. Our Quad Cities office is locally owned and serves families across Scott County, Iowa and Rock Island County, Illinois. Our hiring process is thorough because this role matters, and we move fast with the right person. QC Senior Care Inc. DBA Home Instead is an Equal Opportunity Employer. Each Home Instead franchise is independently owned and operated.

Pay:

$47,572.59 - $55,000.00 per year

Benefits:

401(k) matching Dental insurance Disability insurance Health insurance Paid time off Vision insurance

Work Location:

In person