Preferred Experience High-Impact Customer Service:

1 year required

Medicaid Programs and NEMT:

1 year preferred Experience working with healthcare members, transportation providers, or health plans preferred. Experience handling escalations or complex customer service situations preferred.

Core Competencies Problem Solving:

Identifies solutions quickly and effectively, even when standard transportation options are unavailable.

Customer Service:

Demonstrates empathy, professionalism, patience, and a commitment to member satisfaction.

Urgency:

Understands the importance of timely transportation for medical appointments and acts quickly to prevent missed trips.

Communication:

Clearly communicates with members, providers, health plans, and internal teams.

Accountability:

Takes ownership of assigned issues and follows them through to resolution.

Teamwork:

Works collaboratively across departments to achieve successful outcomes. Attention to

Detail:

Accurately documents transportation arrangements, communications, and resolution efforts.

Adaptability:

Remains flexible and effective when circumstances change or unexpected transportation challenges arise.

Travel / Work

Requirements Minimal to no travel for work purposes is expected. Position is primarily in-person . May be required to work varying schedules based on departmental and operational needs.

Compensation Salary Range:

$37,440 - $39,520 annually

Pay Type:

Hourly Benefits:

Eligible for company-sponsored benefits in accordance with organizational policy.

Travel:

Business-related travel expenses reimbursed in accordance with company policy. Benefits 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location In Person Pay:

$18.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Paid training Vision insurance

Education:

High school or equivalent (Required)

Experience:

High Impact Customer Service :

1 year (Required)

Dispatching:

1 year (Required)

Medicaid Program and NEMT:

1 year (Preferred)

Work Location:

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