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C9
Cloud 9 Massage & Wellness
Wellness Coordinator - Front Desk @ Relaxing Spa
Entry-Level JobVerifiedNo experience needed
Career Insights for Concierge
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Based on Missouri data
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What they do
A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
$34,532 / year median in Missouri
+13% projected growth
Job Description
Job Overview We're looking for a friendly, reliable, and detail-oriented Front Desk / Client Experience Coordinator to be the welcoming face of our spa. You'll help create a seamless client experience from the moment guests arrive through checkout — while keeping the studio running smoothly behind the scenes. Responsibilities Client Care & Scheduling Greet clients warmly and create a calm, professional first impression. Manage appointments using our Boulevard scheduling system (training provided). Confirm bookings, manage cancellations, and assist clients with memberships or promotions. Sales & Upselling Promote add-ons, retail products, and memberships in a genuine, client-focused way. Maintain knowledge of our services, specials, and therapists to make personalized recommendations. Studio Operations Assist with daily laundry and light cleaning to keep the spa spotless and serene. Restock back bar and retail shelves as needed. Support opening and closing duties — ensuring the space is guest-ready and secure. Team Collaboration Communicate clearly with therapists, management, and other team members. Help maintain a positive, professional, and fun environment where everyone feels supported. Qualifications Previous customer service or front desk experience (spa, salon, or hospitality setting preferred). Excellent communication and multitasking skills. Comfortable learning scheduling and POS systems (Boulevard experience a plus!). Positive attitude, reliability, and strong attention to detail. Ability to work evenings or weekends as needed. Ability to handle confidential information discreetly while demonstrating excellent time management skills. Join us as a Front Desk Receptionist where your enthusiasm and professionalism will make a meaningful difference every day! We value dedicated individuals committed to creating a welcoming environment while supporting our operational excellence through outstanding administrative support. Benefits & Perks Competitive hourly pay + commissions on product and membership sales. Flexible scheduling. Employee discounts on services and retail. Supportive, team-oriented work culture — we're truly like a family here!