View More Jobs Senior Manager Luxury Services - Full Time (Caesars Atlantic City) Atlantic City, NJ, United States (On-site) Be the First to Apply

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary The Senior Luxury Services Manager is responsible for leading the daily operations with the Luxury Services team in delivering exceptional, personalized service to Caesars Entertainment's high-value, luxury guests. This role champions operational excellence, guest satisfaction, and revenue growth through strategic leadership, cross-departmental collaboration, and a commitment to luxury standards. By consistently delivering high-touch and white-glove service that meets Forbes and AAA luxury standards, Luxury Services supports enterprise-wide goals by expanding the Caesars Rewards ecosystem beyond traditional gaming. This approach is designed to elevate brand perception, increase guest lifetime value, and foster loyalty across Caesars Entertainment properties.

Starting Salary Range:

$90,000 - $100,000 annually How You Will Create the Extraordinary Provides extraordinary service consistent with Caesars Entertainment Mission Vision Values as well as Forbes and AAA service standards. Champion, lead, support, coach, and train the Luxury Services Team in the day-to-day operations while delivering exceptional guest satisfaction in a fast-paced guest-centric environment, and strong financial performance. This position will also oversee the Transportation department, providing leadership and guidance. Assists with the development and implementation of transportation, efficient operations and cost-effective systems to meet the current and future needs of the organization through financial responsibility, providing high quality service to our guests and leading the culture to ensure the delivery of a safe, reliable and service-centric operation. Own all requests and complaints; resolve issues immediately and follow up to ensure guest satisfaction. Assist in planning and creating itineraries for all incoming luxury guests. Be knowledgeable in multiple properties with their room products and amenities to drive upsell opportunities and revenue. Communicate effectively and professionally with guests, internal teams, vendors, and executives across all channels. Identify, record, and update guest personal profiles for all qualified luxury guests including undiscovered VIPs. Act as a liaison between multiple departments in order to execute elaborate and special guest requests. Build strong cross-functional partnerships with departments including VIP Services, Front Office, Casino Marketing, Security, Housekeeping, and more to ensure seamless guest experiences. Maintain confidentiality of high-profile guests, credit card numbers, and team member information. Each team member must successfully operate through different computer systems while managing multi-line phones, responding to urgent emails all while performing the daily job responsibilities. Knowledge of local and regional attractions, entertainment, dining, and transportation options Supports departmental strategies for guest service, team cooperation, financial responsibility, and asset management. Effectively lead teams, address member concerns, and ensure timely resolution and follow-up. Strong analytical skills to track performance metrics and guest satisfaction Be able to describe benefits for the Caesars Rewards program. Perform all other job-related duties as requested. What You Will Need

NJ CER LICENSE REQUIRED.

Bachelor's degree in hospitality, business, or related field (preferred) High school graduate or equivalent. 3+ years of experience in luxury hospitality, guest services, or concierge operations. Experience working in the following sectors/areas: Personal Assistant, Guest Service, Guest Relations, Lifestyle and/or Account Management, Luxury Travel. Must be fluent and literate in English with excellent written and verbal communication skills. Proficiency in concierge platforms, CRM systems, and Microsoft Office Suite. Must possess excellent organizational, analytical and time management skills. Ability to maintain high standards of professionalism and courtesy with internal and external guests. Proven ability to lead teams, manage performance, and foster a culture of excellence. Strong communication skills—verbal, written, and interpersonal—with the ability to engage guests, executives, and partners. In-depth understanding of luxury service standards and guest expectations, familiarity with luxury guest expectations and high-touch service delivery Must be able to work in a fast-paced environment, always maintaining professionalism. Professional appearance and demeanor consistent with luxury brand standards. Work varied shifts, including weekends and holidays. The hospitality business functions seven (7) days a week, twenty-four (24) hours a day, and scheduled days and times may vary based on need. In-depth understanding of requirements involved with high net-worth guests, affluent lifestyles, luxury products/services given that our members are based around the world and travel to ultra-luxury destinations. Customer Relationship Management (CRM) systems experience to log guest requests, actioning requests and updating preferences. Luxury resort experience with robust food, beverage, and room operations. Previous experience working with platforms such as ALICE, InfoGenesis, OpenTable, Seven Rooms, HotSOS, Maximo, Tableau, SQL, LMS and/or Opera. Proven track record of improving Medallia, Forbes and LQA through a balance of inspiration and accountability. Previous experience with project management and proven track record of effectively communicating and presenting information to corporate and property leadership. Have interpersonal skills to deal effectively with all business contacts. Deep understanding of Forbes Travel Guide and AAA luxury service standards, and multilingual abilities are preferred. Highly analytical in thought and recommendations; and continually seek out the facts; can express a point of view without it being driven by an ego. Engages others in general conversation tactics to build rapport quickly; can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Ability to articulate an inspiring vision that creates a purposeful and unified mission of the hotel's people, product, and service transformation. Ability to motivate and inspire different generations & demographics of a team. Exceptional personal presence with employees and guests; highly engaged in day-to-day operations. Is at ease with themselves - mature, confident, patient, and humble - good EQ for a large team and a discerning guest. Negotiation and diplomacy skills with team members, guests, corporate partners, and ownership. Understands the importance of being a visible, engaged, and respectful community leader. Ability to integrate into a large experienced/accomplished team and lead from the heart. Genuine and approachable. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that create additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a "general" in identifying strategic needs yet can be a "soldier" to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and know how to use discretion when appropriate; understands the difference between transparency and confidentiality.

ADDITIONAL REQUIREMENTS

Must be able to work flexible hours, including evenings and weekends. This is a full-time, on-site position. Candidates must be able to work in person. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle heavy business volume, and sensitive situations relating to team members, candidates, and guest problems, in a timely manner. Must be able to tolerate areas containing secondhand smoke. Must be able to lift and carry 25 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. About Us Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort. Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 88853 Job Category Hotel Operations Job Schedule Full time Locations Caesars Atlantic City (On-site)