At Juliette Eye Institute, we believe every patient interaction matters. We are seeking a bilingual Director of First Impressions who is passionate about creating exceptional experiences and making every patient feel welcomed, valued, and cared for from the moment they contact our practice. This role is ideal for someone who thrives on building relationships, anticipating patient needs, solving problems with compassion, and delivering white-glove customer service in a fast-paced healthcare environment. We are looking for a team member who is flexible and excited to support our patients at both our Albuquerque and Santa Fe locations as business needs require. What You'll Do As the first and last person our patients interact with, you will set the tone for the entire patient experience. Patient Experience & Hospitality Welcome every patient with warmth, professionalism, and genuine care. Create a positive, memorable experience from check-in through check-out. Anticipate patient needs and proactively address concerns before they become issues. Ensure patients feel informed, comfortable, and supported throughout their visit. Demonstrate empathy and patience when assisting patients with questions, concerns, or special circumstances. Scheduling & Communication Manage appointment scheduling, rescheduling, confirmations, and cancellations with accuracy and efficiency. Answer incoming calls promptly and professionally while providing exceptional customer service. Guide patients through appointment preparation, insurance questions, and practice policies. Coordinate communication between patients, providers, and clinical teams to ensure seamless care. Administrative Excellence Maintain accurate patient records and documentation in compliance with HIPAA regulations. Utilize electronic health record (EHR) systems to update and retrieve patient information. Assist patients with questions regarding billing, insurance, medical records, and general office information. Support office operations while maintaining a calm, organized, and welcoming environment. What Makes You Successful We're looking for someone who naturally enjoys serving others and understands that outstanding patient experiences drive practice success. Preferred Qualifications Bilingual (Spanish & English) Previous experience in healthcare, medical reception, patient services, hospitality, luxury retail, concierge services, or customer experience roles. Exceptional interpersonal and communication skills. Strong emotional intelligence and ability to connect with people from diverse backgrounds. Ability to remain calm, professional, and compassionate during busy or stressful situations. Experience managing multiple priorities while maintaining attention to detail. Familiarity with EHR systems and medical office procedures is preferred. Understanding of HIPAA regulations and patient confidentiality requirements.

Our Ideal Candidate Is:

Service-minded and genuinely enjoys helping people. Warm, welcoming, and positive. Highly organized and detail-oriented. A proactive problem solver. Professional, polished, and dependable. Passionate about delivering experiences that exceed expectations. Flexible and willing to work at both our Albuquerque and Santa Fe locations based on the needs of the practice.

Schedule:

Full-Time:

Monday-Friday 7:45 AM - 4:45 PM Alternate shift: 8:15 AM - 5:15 PM Benefits 401(k) (after 1 year of employment) 401(k) Matching (after 1 year of employment) Employee Discount Paid Sick Time Paid Time Off Professional Development Assistance Uniform Allowance Requirements Ability to commute to both Albuquerque, NM and Santa Fe, NM as needed (Required) Reliable transportation for travel between practice locations (Required) Ability to relocate to Albuquerque, NM 87113 before starting work (Required)

Job Type:

Full-Time Work Location:

In Person (Albuquerque and Santa Fe) If you believe every interaction is an opportunity to create an exceptional experience and make a lasting impact on someone's day, we'd love to meet you.

Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off

Work Location:

In person