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Friendly Ride Inc
Client Relations & Luxury Concierge Specialist
Career Insights for Concierge
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Based on New York data
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What they do
A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
$40,933 / year median in New York
+12% projected growth
Job Description
Job Summary A well-established luxury transportation and hospitality organization is seeking a polished, professional, and highly organized Client Relations & Luxury Concierge Specialist to join our team in Long Island City, NY. This position is ideal for someone who enjoys hospitality, building client relationships, problem-solving, and delivering exceptional service in a fast-paced environment. Our Client Relations Specialists interact with luxury hotel concierges, executive assistants, meeting and event planners, travel managers, private aviation professionals, corporate clients, and VIP travelers to coordinate ground transportation in New York and around the world. We are looking for someone who understands that luxury service means anticipating needs, paying attention to details, communicating professionally, and finding solutions when plans change. Responsibilities Receive and coordinate transportation requests via phone, email, and web-based platforms Gather and accurately enter passenger, flight, pickup, destination, vehicle, and special-request information Create, modify, and cancel reservations Communicate professionally with clients throughout the reservation process Coordinate with dispatch teams and professional chauffeurs to ensure seamless service Manage last-minute changes, flight delays, itinerary adjustments, and special requests Monitor active reservations and proactively address potential service issues Coordinate passenger and chauffeur communication when necessary Develop strong, long-lasting relationships with clients and hospitality partners Maintain detailed and accurate reservation records and notes Follow up on client requests and ensure proper completion Help resolve service concerns quickly, professionally, and with discretion Deliver a consistent five-star service experience from the initial request through completion of service