Job description Here at The Lodge at Glendorn, a luxury outdoors Relais & Chateaux property - our staff drives our success. We have received many prestigious accolades such as "Orvis Lodge of the Year in 2016", "Travel +

Leisure's World's Best:

#1 Resort Hotel in Continental US", and most recently - Forbes Travel 4 Star Rated Property of 2018. These are just a few reasons why to join our award winning team! In the hospitality business, satisfied guests are essential to our success. When our guests receive respect and we provide them with great service, they return. The Lodge at Glendorn depends on you to provide each guest with great service. All staff commit to assuming final responsibility for the guest - because of this, our staff must meet high expectations and possess special qualities which set them apart. We seek well-educated staff who speak eloquently and who demonstrate self-discipline, good judgement, responsibility and a passion for hospitality. Our staff project warmth, confidence, and enthusiasm and are able to think well on their feet. We commit to support our staff by furnishing the training and tools necessary to build your confidence and ability to serve guests effectively.

Summary of Responsibilities:

Consistently offer professional, friendly and engaging service Greet, check in and settle guests into accommodations - ensuring that all service standards are followed until day of departure Assist guests regarding resort facilities in an informative and helpful way Knowledgable of accommodations, on site activities, and other services offered at The Lodge at Glendorn Follow department policies, procedures, and service standards Answer phone calls to take reservations in a professional, calm manner Other duties as assigned Education and/or

Experience:

High School Diploma Required Must have valid drivers license Hotel Front of House experience preferred but not required

Language Skills:

Ability to communicate well with guests and fellow staff Must have excellent verbal & written communication skills Reasoning Ability Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals Must be able to listen carefully to guest requests and execute them in a timely manner Physical Demands Must be able to sit or stand for long periods of time Must be able to sit at a computer for long periods of time Must be able to operate a company vehicle

Job Type:

Part-time Benefits:

Employee discount

Schedule:

6-8 hour shift Holidays Weekends Supplemental pay types:

Tips Experience:

Hotel Experience:

2 years (Preferred)

Front Desk:

2 years (Preferred)

Work Location:

In person

Job Type:

Part-time Pay:

$15.00 - $18.00 per hour

Benefits:

Employee discount

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person